$45 25GB – BIG

On October 18th, I got an email from Telus flanker brand Koodo saying they wanted me back and that I could expect a call from the wireless provider. Well, last night, I finally got the call with a surprisingly good offer: $45/mo for 25GB of data.

To put that in perspective, Telus typically charges $85/mo for a 25GB plan. $40 off is a significant discount. Moreover, the win-back plan Telus offered me was practically identical to the company’s $85 plan, including data speeds up to 250Mbps and unlimited usage beyond the 25GB cap with speeds throttled to 512Kbps, unlimited Canada-wide calling and texting, voicemail features, and more. Telus also offered to waive the $50 connection fee. It includes access to 5G data.

While it’s not clear how many Canadians might get this offer, when speaking with the Telus rep, I could overhear other reps in the background talking to people and offering the same plan.

A section of my Telus service agreement showing the plan details.

For some added context, I’ve never been a Telus customer, but I have been with Koodo multiple times. I briefly switched to Bell a few years ago to take advantage of an employee discount available to me at the time. Shortly after joining MobileSyrup in 2018, I switched back to Koodo. In 2021, Bell sent me a letter with a SIM card and offered a $55/mo 20GB plan with 5G (although roughly a year later, Bell upped the price by $3/mo). Naturally, I took it, but Koodo and Telus have been trying to get me back ever since, even going as far as paying me $20 to get on a Zoom call and tell them why I left.

As good a deal as this $45/25GB win-back offer is, it’s not unheard of. Rogers, for example, has previously offered $45/25GB win-back deals. Telus has also reached out to customers with special deals before, most notably MobileSyrup’s own Patrick O’Rourke, who received a letter and SIM card from Telus in an attempt to get him to switch from Koodo.

Ultimately, if you’ve been a Telus or Koodo customer, keep an eye out for phone calls from the company offering special deals. Your wallet might thank you. And if you’re with Telus or Koodo right now, maybe it’s time to think about switching providers for a bit — maybe you’ll get lucky with a win-back offer.

Toronto-based national telecom Rogers is apparently offering a steal of a deal to former customers in an effort to win them back.

These so-called ‘win-back’ deals were explained by RedFlagDeals (RFD) user ‘mango100’ in a recent post (spotted by iPhone In Canada). According to the RFD post, mango100 received a call back from Rogers after moving their entire family to Virgin Mobile last year. The Rogers rep offered a $35/mo plan with 12GB of data or a $45/mo plan with 25GB of data. Additionally, the offer included a $100 bill credit for each line, regardless of the plan. Finally, while the offer is no-contract, the discounted plans would expire after 24 months.

Interestingly, one commenter linked to another RFD post from user ‘rback085’ who highlighted a similar win-back offer from Rogers’ flanker brand Fido: a $45/25GB plan with a $300 bill credit per line.

Overall, the win-back offer seems pretty good, if you can get it. In my experience, win-back offers like this often carry a large ‘your mileage may vary’ warning. Plus, those hoping they might get a sweet deal after ditching Rogers following the July 8th outage may want to reconsider — mango100 only got the win-back offer a year after leaving Rogers. From my experience with win-back offers, it can take a while for them to be available after you switch. Plus, special offers can change often and it can be hard to get them — this isn’t a deal on Rogers’ website that just anyone can claim.

Still, we’ve seen $45/25GB win-back offers before. Rogers and Fido have previously offered these win-back plans, and other carriers have too.

To put in perspective how good this offer is, Rogers’ in-market 25GB plan starts at $85/mo ($90 if you don’t sign up for automatic payments) for the majority of Canadians. That’s $40/mo in savings — over 24 months, it’d total up to $960. If you can get a win-back call from Rogers with this deal, I’d say it’s worth getting (just make sure you don’t have Rogers home internet too).

Source: RFD Via: iPhone In Canada