After developing an application for the intelligent telephones, BlackBerry and iPhone, less than a month ago, Air Canada is now bringing people together more than ever.
In order to offer the best service and added value sought out from clients, the Canadian airline company will now add the package service for text and e-mail in order to contact the passengers of a flight that would be delayed or even cancelled.
The passengers will therefore be able, while using their computer or their mobile phone, to modify their flight and thus avoid the waiting or need to contact an agent. The announcement with the customers will be done automatically, their contact information being doubled to their reservations.
The head of operations at Air Canada, Duncan Dee, says that the airline wants to use smart phones and wireless phones in order to reach the maximum customers possible.
Those who do not have access to e-mail will be redirected to the traditional call centers to enable them to book an alternative flight.