Tag: instacart

Categories
Mobile Syrup

Instacart prioritizes its shoppers in new update

Grocery delivery app Instacart is making it easier for shoppers to complete orders through new features and an updated customer ratings system.

Shoppers will be able to complete “batches,” the company’s term for customer orders, by maintaining a customer average of 4.7 stars or above. Instacart previously prioritized batches based on the highest rating possible.

Instacart will also remove ratings from customers who consistently rate shoppers below five stars.

“Our reimagined ratings system was developed in close collaboration with the shopper community to better support their needs,” John Adams, vice president of shopper and fulfillment product at Instacart, said.

The company also introduced a new “your stats” feature on the app for shoppers that shows them various figures, including average customer ratings and feedback.

The company will also collect shoppers’ experiences after each batch they complete, where they can share potential issues with a customer and if they would not like to be paired with them for future orders.

“By delivering on shopper feedback to make the customer ratings system even more fair, accurate, and reliable, we’re taking another step in ensuring that shoppers feel heard and supported through their experience,” Adams said. 

Source: TechCrunch via Instacart

Categories
Mobile Syrup

Instacart partners with Canada’s top five grocers

Instacart has announced a partnership with more than ten new retailers to make same-day delivery more accessible across Canada.

Retailers like Metro, Giant Tiger, Galleria Supermarket and more are included. Additionally, Instacart is also partnering with the top five grocers in Canada, including Costco, Loblaws and Walmart.

Now, same-day delivery via Instacart is available in about 90 percent of Canadian households in all ten provinces.

Customers in Ontario can now shop at other locations like Popeye’s Supplements, Healthy Planet, Dolce & Gourmondo, Nature’s Emporium, Super Natural Market, Grande Cheese Markets, Dollarama and more.

“At Instacart, we’re proud to deepen our presence across Canada and serve as a retail enablement platform for key retailers countrywide, from the largest grocers to small businesses and local favourites,” said Chris Rogers, vice president of retail at Instacart, in a recent press release.

The Instacart app is available on the App Store and the Play Store.

Source: Instacart

Categories
Mobile Syrup

Discount retailer Giant Tiger now available on Instacart

Grocery delivery service Instacart has added Canadian retailer Giant Tiger to its roster.

The family discount store has 180 stores across the country. Customers can shop for various products, including grocery, health, and beauty. Deliveries will take as little as an hour.

“This partnership will help more Canadians to experience Giant Tiger’s fun and easy shopping experience and solidify our position as Canada’s favourite discount retailer,” Simon Rodrigue, senior vice president of Giant Tiger, said.

Customers can pick Giant Tiger as their select store on the Instacart app, along with 750 other retailers.

The Instacart mobile app is available on iOS and Android.

Image credit: Giant Tiger

Source: Giant Tiger

Categories
Mobile Syrup

Canada’s Instacart workers to walk off the job in protest on October 16th

Instacart workers in Canada are joining their United States counterparts in walking off the job on October 18th.

The goal of the walkout is to pressure the shopping and delivery app into improving working conditions for its employees.

Specifically, the Toronto Star reports that workers are asking Instacart for the following changes: bring back commissions, raise the default tip option to a minimum of 10 percent, pay employees per order instead of by batch, and introduce occupational death benefits.

Employees are also demanding that the in-app rating system be adjusted so that negative customer reviews don’t affect their ratings — or in some cases, lead to termination — if there’s proof of receipt or photo evidence that the order did, in fact, arrive as requested.

In March 2020, Instacart said it planned on hiring 300,000 workers in order to meet the COVID-19 pandemic demand for online grocery delivery and pick-up in Canada and the United States.

According to a letter circulated by the Gig Workers Collective, a non-profit group representing gig economy workers including those at Instacart, you can support the walkout by boycotting the Instacart app.

Source: Toronto Star