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Google releasing Nest Wifi Pro update to fix slow internet issue

Google has confirmed that it’s releasing a Nest Wifi Pro software update that fixes an issue causing some users to experience slow internet speeds.

In a statement to The Verge, Sanjay Noronha, Google’s Nest Wifi product lead, said that Google is “currently investigating reports of a small number of users experiencing reduced internet speeds on Nest Wifi Pro routers,” and that there are plans to roll out a fix.

Shortly after the Nest Wifi Pro’s release, reports started to emerge of some users experiencing internet speeds capped at roughly 50Mbps despite subscribing to a faster connection. Not everyone encountered the problem, however. For example, my experience with the Next Wifi Pro over the last few weeks has been relatively solid so far.

It’s unclear what the cause of the issue is, but it’s believed to be related to point-to-point ethernet (PPPoE) networks, and primarily only affects owners in the United Kingdom. Google has not confirmed the source of the problem.

Google’s $269.99 Nest Wifi Pro features support for faster Wi-Fi 6E with speeds up to 5.4Gbps, alongside its 6GHz band that helps solve network congestion.

For more on Nest Wifi Pro, check out my in-depth look at Google’s mesh router system.

Source: The Verge

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Google’s Nest Wifi Pro speeds limited to 50Mbps for some users

In several posts on Google’s Nest community forums, Nest Wifi Pro users are outlining an issue where their download speed is limited to just 50Mbps, despite their internet connection offering far higher speeds.

It’s unclear what’s causing the problem, but most of the commenters point to a PPPoE protocol issue related to authenticating your internet connection to be the culprit. It’s worth noting that the majority of reports are coming from U.K.-based Nest Wifi Pro users.

For what it’s worth, my experience so far with the Nest Wifi Pro has been relatively solid. Near my main router, I’m able to get roughly 850Mbps download and 30Mbps upload over Wi-Fi, with the connection dropping to roughly 300Mbps with the Point in my living room and similar speeds on the one in my basement.

In terms of solutions, some people say that placing a router ahead of the Nest Wifi Pro in their network setup solves the speed issue, while others have just returned the router altogether until Google releases a software fix.

9to5Google says it reached out to Google regarding the issue but has yet received a response.

For more on the Nest Wifi Pro, check out my in-depth look at the mesh router.

Source: Google Via: 9to5Google

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Google’s Nest Wifi Pro is a decent upgrade over its predecessor

I’ve been using Google’s Nest’s Wifi router and two Points in my home for the last few years.

While the experience has been relatively solid, I’ve encountered a few issues. Along with finding a “great” connection between Points being a finicky process (I eventually settled for “good”), the Nest Wifi occasionally drops my internet. Frustratingly, it doesn’t always intelligently switch between nodes or my devices aren’t smart enough to know what Point to connect to.

This often results in my smartphone being connected to the Nest Wifi in my office on the top floor of my home or my Apple TV 4K connecting to the basement Point instead of the one a few feet away from it. Of course, this could be blamed on the fact that I live in a 1,100 sq. ft. townhouse, and a single 2nd-gen Nest Wifi router can cover 2,200 sq. ft, possibly creating confusion with the signal.

I have upwards of 30-40 devices connected at a time, smart home devices in my backyard and at the front of my home, so painting a reliable mesh connection where great Wi-Fi is accessible everywhere is what I’m always after. Cutting my setup down to one Nest Wifi router or even just a single router and a Point didn’t fix this, with my garage and my backyard becoming notable dead zones.

This is (hopefully) where the Nest Wifi Pro comes in to save the day.

Pro mesh

First off, I tested a single Nest Wifi Pro on its own to see if it was capable of blanketing my relatively small house with reliable Wi-Fi. Besides the Nest Wifi Pro in my office, I hit pretty impressive speeds of 844Mbps download/30Mbps upload over a wired connection (I pay for gigabit internet via Cogeco but usually get between 750Mbps and 850Mbps. Over Wi-Fi with Speetest, on the other hand, I only hit 750Mbps download/25Mbps upload with my iPhone 14 Pro directly beside the Nest Wifi Pro.

When I went down to my living room, that speed dropped down to between 30-150Mbps download and between 3Mbps-5Mbps upload. When I headed down to my above-ground basement, the situation became worse with 20Mbps download and 1Mbps upload. Placing this in context with the speeds I received with my Nest Wifi router and two Points, the results were pretty brutal (each Nest Wifi covers 2,100 sq. ft. and accompanying Points cover 1,500 additional sq. ft., while the Nest Wifi Pro claims to cover 2,200 sq. ft. on its own).

Nest Wifi Pro back

It’s clear a single Nest Wifi Pro won’t work for my home’s layout, so I set up two additional Points hoping that it would solve my issue. With the Nest Wifi Pro, the setup process is relatively simple and done through Google’s Home app, but I’ve still never been able to get the setup QR codes to scan consistently (I resorted to inputting the code on the bottom of the Wifi Pro manually).

I placed the two additional Nest Wifi Pros in the same location I put the Nest Wifi Points. Unfortunately, I ended up with similar results and needed to move them around slightly (I think the “weak” signal issue may have been caused by interference from the Arlo Ultra Base Station I moved to my living room). After a few minutes of experimentation, I was able to get a “good” connection between all points that sometimes turned into a “great” connection.

Nest Wifi Pro screenshotSo how did this improve my network speeds? Through the Nest Wifi Pro in my living room, I was able to get roughly 230Mbps – 300Mbps download and 25Mbps upload, a pretty notable improvement over the single router and a jump over the 150Mbps I typically received with the Nest Wifi Point. In my basement, I received about 330Mbps, which is slightly above the speeds I received from the living room Nest Wifi Pro.

I’ve only had the mesh system set up for a few hours, but it’s been reliable and snappy so far. It also seems like devices more intelligently switch between Nest Wifi Pro units compared to the standard Nest Wifi and its Points. I’ll continue testing the Nest Wifi Pro over the next few weeks and will update this story if I begin to encounter issues.

Everything new

Other new Nest Wifi Pro features include the return of a built-in ethernet port. This is a great move, and I don’t understand why Google ditched the port with the 2nd-gen Nest Wifi after offering it in the Google Wifi. This lets you jack in with a direct wired connection when it’s necessary. For example, I moved the Arlo Ultra’s base station to my living room, giving it a much stronger connection to the wireless camera in my backyard, and I’m also considering connecting my Apple TV 4K directly to the device.

Other new features include Wi-Fi 6E, which offers faster speeds and uses the less crowded 6GHz band. Of course, like all routers that support the latest form of Wi-Fi, you need compatible devices. I cover the tech industry and review products for a living, and as far as I’m aware, I don’t own a single device that supports Wi-Fi 6E (even Apple’s iPhone 14 series only supports Wi-Fi 6).

The two most notable devices that support Wi-Fi 6E are Google’s Pixel 7 line and Samsung’s Galaxy S22 Ultra.

I’m sure that will change over the next few years, but for now, I’m left out of the 6E fun, and most other people will be too. Like all new routers, the Nest Wifi Pro supporting Wi-Fi 6E will be future-proofing more than anything.

Nest Wifi Pro Speaking of preparing for the future, the Nest Wifi Pro will also work as a Thread border router once Google updates it with Matter support. Matter, formerly called Project CHIP, is the next big thing in smart home tech set to improve how devices communicate with each other. Thread is a wireless networking technology designed specifically for IoT and smart home devices. It relies on border routers (like the Nest Wifi Pro) to connect devices instead of weighing down your Wi-Fi connection with them.

Unlike the Nest Wifi, there are no Points with the Wifi Pro. Every Nest Wifi can be the base router. This also means that the Nest Wifi Pro isn’t compatible with earlier generations of Nest Wifi, and it doesn’t include Google Assistant/Smart Speaker support, forcing me to move some of my Google Home/Nest devices around to maintain voice assistant coverage across my home. While this isn’t surprising, it’s still disappointing, especially for anyone considering upgrading and hoping to continue using their Nest Wifi Points.

It’s worth mentioning that I’m not a fan of the Nest Wifi Pro’s design. It’s very glossy (as you can see from the photos in this story), unlike the matte Nest Wifi, which attracts more fingerprints and dust. In Canada, the Nest Wifi Pro is only available in ‘Snow’ and ‘Fog,’ while our counterparts in the U.S. get cool colours like ‘Linen’ and ‘Lemongrass.’ Of course, this is a router that sits staticly in your home, so the design doesn’t matter that much, but still, I prefer the understated look of the Nest Wifi to the new Nest Wifi Pro.

Returning features

Like Google’s Nest Wifi, the Wifi Pro is managed through Google’s Home app. Within the app, you can set up a family Wi-Fi connection that pauses the connection on kids’ devices at bedtime, a guest network and manage all of the devices connected to the router. The mesh router also automatically prioritizes high-bandwidth traffic like gaming and video calls and optimizes its band use, just like its predecessor.

Nest Wifi Pro vs Nest WifiI’m still not sure if the upgrade to the Nest Wifi Pro is worth it for most people. For someone like myself that has dozens of devices connected in their home at the same time and has craved a solid mesh signal for years, I’m impressed with the improvements Google has made to its route with the Wifi Pro. I plan to spend more time with Google’s Nest Wifi Pro in the coming days and will update this story with more impressions.

Google’s Nest Wifi Pro releases on October 27th. A 1-pack costs $269.99 and a 3-pack costs $529.99.

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Stadia optimizations make their way to Nest Wifi Pro’s listing page despite Google killing the platform

Google revealed its new Nest Wifi Pro this week. The new Nest product is Google’s first mesh router system that supports Wi-Fi 6E with a tri-band connection that offers 2.4GHz, 5GHz, and 6GHz access.

Since the Nest Wifi’s inception, Google has touted how the mesh router system automatically optimizes itself and prioritizes bandwidth for any Stadia devices it is connected to. The new Nest Wifi Pro’s ‘Tech Specs’ page alludes to the same under the ‘Automatic Wi-Fi optimization’ subsection, as spotted by 9to5Google and as seen in the screenshot below:

Now, mentioning the feature under ‘Tech Specs’ wouldn’t have raised any eyebrows if the Nest Wifi Pro was released about a week ago, considering that until a week ago, Stadia was still a platform, alive, though not doing so well.

Then, on Thursday, September 29th, Google announced that it will soon be taking Stadia off life support, with its final death set to take place on January 18th, 2023.

It’s likely that marketing material for the new Nest Wifi Pro was written up before Google announced it will be shutting down Stadia, and the same goes for visual assets. The Nest Wifi Pro’s ‘Overview‘ and ‘How it works‘ pages both contain assets that show individuals holding Stadia controllers. They look happy too, so maybe no one told them the platform is dying.

On a more serious note, the Nest Wifi Pro will be able to do what its ‘Tech Specs’ page says, and provide an optimized connection for Stadia gaming. Google might have left the excerpt in intentionally, with plans to remove it on January 18th, 2023.

Image credit: Google

Via: 9to5Google

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Google’s new Nest Wifi Pro is all about Wi-Fi 6E

Ahead of Google’s upcoming Pixel event, the company unveiled new Nest products that aim to make the smart home a little more intelligent.

One of the headlining announcements was a new Nest Wifi Pro, a new mesh router system with support for Wi-Fi 6E coming later this month. The Wifi Pro sports combined speeds of up to 5.4Gbps, and each mesh point can cover 2,200 sq. ft. Plus, the Wifi Pro sports a tri-band connection with 2.4GHz, 5GHz, and 6GHz access.

Google focused on the Wi-Fi 6E aspect of the Nest Wifi Pro since that will usher in some of the most significant changes compared to previous Nest Wifi devices. Wi-Fi 6E isn’t so much about improved speed (although that is a benefit) so much as it is about handling more devices.

In a briefing, Google repeatedly referenced a statistic that the average U.S. household has 25 or so devices connected to Wi-Fi. Boosting a router’s ability to handle high numbers of devices could go a long way in helping improve home networks.

Another way the Nest Wifi Pro will help improve home networks is by detecting issues with some devices and automatically adjusting and improving the connection.

Google says it made the Nest Wifi Pro with 60 percent recycled materials, and it comes in four colours: ‘Snow,’ ‘Fog,’ ‘Linen,’ and ‘Lemongrass.’

There are, unfortunately, some not-so-great details about the new Nest Wifi Pro. Google confirmed it’s not backwards compatible with the company’s other routers, mostly because of the Wi-Fi 6E upgrades. Similarly, the Nest Wifi Pro won’t feature a built-in Google Assistant speaker like the Nest Wifi does.

The Nest Wifi Pro will be available starting October 27th and starts at $269.99 for a one-pack and $529.99 for a three-pack.

Matter and Thread improvements coming to Google products

Google also took time to highlight its Matter and Thread support. For those unfamiliar, Matter is an up-and-coming platform for connected home devices — one way to think of it is as a common standard for smart home tech to communicate with other tech. Matter was previously called Project Connected Home over IP (CHIP).

Thread, on the other hand, is a Wi-Fi-like wireless networking technology designed specifically for IoT and smart home devices. It should benefit low-power devices and improve latency issues. Thread relies on a network of border routers that smart home tech can connect to — handily, that’s where Google devices come in.

Google’s new Nest Wifi Pro will act as a Thread border router, but so will other Google smart home tech (once updates arrive), including the Nest Hub Max and Nest Hub (2nd Gen).

Moreover, Google said it’s updating Android’s FastPair system to help set up Matter devices. It also plans to update Nest products to enable local controls.

Google also recently revealed an updated version of its Nest Hello Doorbell and a refreshed Home app. 

Header image credit: Google