Tag: outage

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Mobile Syrup

Rogers says services is back for ‘for the vast majority’ of its customers

Rogers kicked off Saturday morning with another update for customers following the lengthy outage that lasted most of Friday.

After previously confirming services were starting to come back online, Rogers says it has now restored service “for the vast majority” of customers but notes some may “experience a delay in regaining full service.”

“Following our previous updates, we have now restored services for the vast majority of our customers and our technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. As our services come back online and traffic volumes return to normal, some customers may experience a delay in regaining full service. Once again, we sincerely apologize for the disruption this has caused our customers and we will be proactively crediting all customers.”

Rogers has not yet revealed what caused the outage, which took down wireless and internet services across Canada, impacting customers of Rogers and its flanker brands, Fido and Chatr, as well as financial services, government services and more.

“We are working to fully understand the root cause of this outage,” explained Rogers CEO and President Tony Staffieri in a message shared late Friday with Rogers customers, indicating the company doesn’t know what caused the problem.

Cloudflare, which has posted several details about the outage based on internet traffic patterns, believes the outage was “likely to be an internal error, not a cyber attack,” as some had suggested.

Rogers once again reiterated a commitment to credit customers for the outage, but the details remain unclear.

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Mobile Syrup

Rogers says services are ‘starting to recover’ after 17-hour outage

Rogers says its services at “starting to recover” after a nearly 17-hour outage crippled internet and mobile services across Canada.

In an update shared with MobileSyrup and on the company’s @RogersHelps Twitter account, the carrier said:

“Our wireless services are starting to recover and our technical teams are working hard to get everyone back online as quickly as possible. As our services and traffic volumes return to normal, we will continue to keep our customers updated. As previously announced, we will be proactively crediting all customers and will share more information on that process soon.”

The company has not shared a reason for the outage, although a Cloudflare report details some ideas about what happened.

Rogers’ update reiterates an earlier commitment to credit customers for the outage. The company says it will provide more details about that soon.

Some have reported seeing their services come back online, but it seems to be happening slowly and at the time of writing, my service hasn’t returned.

Rogers’ internet and mobile services went down around 4:30am ET on July 5th across Canada. The outage impacted Rogers customers and its flanker brands, Fido and Chatr. Moreover, it had a huge impact on financial services, government services, and more. You can view a full list of impacted services here.

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Mobile Syrup

Freedom Mobile outage impacting Ontario and Quebec customers

Shaw’s Freedom Mobile also appears to be having issues, although it’s not clear if the problem is connected to the ongoing Rogers outage.

The provider’s support Twitter account replied to a user saying it was “experiencing an outage in Southern Ontario” and that it was working on a fix. Other reports indicate the Freedom network is down in Quebec too.

MobileSyrup has reached out to Freedom Mobile for clarification about the ongoing issues and will update this piece with further details.

Ookla’s Downdetector.ca also shows a spike in issues, with the outage map highlighting parts of Ontario, Alberta, and B.C.

Overall, it seems like most Canadians are experiencing at least some level of communications disruption today. Rogers’ outage has had a huge impact nationwide, and Bell and Telus have tweeted that their customers aren’t affected (although customers say otherwise).

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Mobile Syrup

Massive Rogers outage impacting internet, wireless across Canada

Rogers internet and mobile services are down for a large number of customers in Ontario and other provinces.

It’s not clear when the outage began, but reports began streaming in early Friday morning, with Ookla’s ‘Downdetector.ca’ reporting a spike starting around 4:30am. At 6:30am, Toronto police tweeted a warning that some Rogers customers may have difficulty calling 9-1-1 due to “technical difficulties” with the Rogers network.

Downdetector’s outage map shows some issues in B.C. and in Atlantic Canada, but the majority of the outage is concentrated in Ontario.

Rogers outage map, via Downdetector.ca

The Toronto Star reports that Fido customers are also impacted. It’s also worth noting that customers using internet services that run over Rogers’ network, like TekSavvy and Oxio, are also experiencing network issues.

Rogers has not yet provided a statement about the outage, and MobileSyrup has reached out to the carrier for more details.

The ‘@RogersHelps’ Twitter account has directed some users to check the company’s Community Forum for details about the outage. However, the page linked by the account doesn’t actually have any information available. Moreover, if you head to the company’s outage support page, the only way to get information is through Rogers’ support chatbot.

At the time of writing, the chatbot told me that “something went wrong” and that it would fetch a Live Chat agent to help. Some users reported difficulties with the chatbot and complained about the lack of publicly-available outage information on Rogers’ website.

Developing…

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Mobile Syrup

AWS outage causing problems with Snapchat, Facebook Messenger and more

Amazon Web Services (AWS) is suffering from issues once again, leading to several popular online services going down or otherwise being unavailable.

This marks the second time this week that AWS has caused issues for online platforms. This time around, the outage has impacted Snapchat, Facebook Messenger, Instagram and more.

9to5Mac notes that AWS is currently working on the problem and expects it to be resolved shortly.

Facebook Messenger outages via Downdetector

If you find yourself having issues accessing online services, sending messages, or with other problems, there’s a good chance this is why.

Source: Downdetector Via: 9to5Mac

 

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Mobile Syrup

‘Cable cut by a third party’ causes Koodo service outage in Montreal

Koodo customers in Montreal are currently dealing with a wireless outage.

A tweet posted by the company details the outage is connected to a “cable cut by a third party.”

Comments shared by impacted customers say the outage has been going on for hours. One user indicates reception has been unavailable since nine this morning.

“Our team is already working towards a resolution and we will post updates on this thread as we get them,” the organization tweeted at 12:31 p.m. No updates have been made since.

MobileSyrup has asked the company to provide details surrounding the outage and will provide an update once available.

Source: @Koodo 

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Mobile Syrup

‘Cable cut by a third party’ causes Koodo service outage in Montreal

Koodo customers in Montreal are currently dealing with a wireless outage.

A tweet posted by the company details the outage is connected to a “cable cut by a third party.”

Comments shared by impacted customers say the outage has been going on for hours. One user indicates reception has been unavailable since nine this morning.

“Our team is already working towards a resolution and we will post updates on this thread as we get them,” the organization tweeted at 12:31 p.m. No updates have been made since.

MobileSyrup has asked the company to provide details surrounding the outage and will provide an update once available.

Source: @Koodo