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Mobile Syrup

The Pixel 6 and Pixel 6 Pro review episode [SyrupCast 249]

On this week’s SyrupCastBrad Bennett and Patrick O’Rourke grill Jon Lamont and Dean Daley about their respective Pixel 6 and Pixel 6 Pro reviews.

The pod squad talks about how the smartphones fit into the Canadian market, their significant refreshed designs and why Jon prefers the Pixel 6 and Dean is all about the Pixel 6 Pro. If you’re interested in an hour-long conversation about the Pixel 6 series (and honestly, who isn’t, right?), this is the SyrupCast episode for you.

For more on Google’s latest Pixel devices, check out MobileSyrup’s reviews of the Pixel 6 and Pixel 6 Pro.

As always, you can listen to the show on your favourite podcast platform or watch the video version on YouTube.

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Mobile Syrup

Google’s Pixel 6 series may get face unlock in future update

The rumoured face unlock feature for the Pixel 6 and 6 Pro may arrive in a future update, like one of Google’s regular Pixel feature drops.

According to an XDA Recognized Developer who goes by ‘Freak07’ (@mile_freak07 on Twitter), Pixel 6 devices still include code related to face unlock in the ‘PowerHAL’ config file. In a series of tweets, Freak07 said that Google added a tool for face unlock to the config file under the internal codename ‘Tuscany’ back in July.

Freak07 also shared a link to a commit about face unlock, which seems to focus on adjusting power usage to save battery.

Some readers may remember that leaked marketing material from before the Pixel 6 launch showed off the face unlock feature. However, face unlock wasn’t on the Pixel 6 series at launch. Although it’s unclear why Google didn’t include face unlock — perhaps there were too many bugs, or maybe developers weren’t able to reduce the battery hit caused by Tuscany.

Regardless, some code for face unlock remains in the Pixel 6 PowerHAL file. That could mean Google’s working on bringing face unlock to Pixel 6 phones in the future, or it could just be some leftover code from previous work on the file.

Even if Google did bring face unlock to the Pixel 6 and 6 Pro, it’s not clear how it’d work. The only other Pixels with face unlock were the Pixel 4 and 4 XL, which had dedicated hardware for it. The Pixel 6 series doesn’t have that hardware, which likely means the phone would use the front-facing camera — as we’ve learned with similar attempts from other phones, camera-based face unlock isn’t exactly secure or reliable.

Source: Freak07 (Twitter), Google Git, XDA Developers Via: Android Police

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Mobile Syrup

Google says it’s working on a fix for Pixel 6/6 Pro ghost call issue

Google confirmed its “aware” of the Pixel 6 and 6 Pro ghost call issue and is “working on an immediate fix.”

The search giant confirmed it was working to fix the problem in a statement to 9to5Google after several reports emerged Friday that Pixel 6 and 6 Pro devices were calling people randomly. Threads on Reddit and Google’s Pixel support forums claimed that Pixel 6 phones were calling numbers in the middle of the night and without any input from users.

People speculated that Google Assistant was the culprit behind the problem after some reported success in stopping the problem by disabling Assistant on the lock screen. That effectively prevented it from activating (and thus calling someone) while the phone was locked.

Although Google hasn’t yet confirmed the source of the problem, Android Police founder Artem Russakovskii shared on Twitter that launching Assistant and saying nothing would eventually result in it placing a call to someone. It remains unclear why this happens, but it appears that once Assistant activates, it will decide to call a contact.

Some Twitter users replied to Russakovskii, saying they could also reproduce the issue. I couldn’t make it happen on my Pixel 6, but I also haven’t experienced the phantom calling problem at all yet (hopefully, that doesn’t change).

With Google working on an “immediate fix,” the issue should be resolved soon. For those who are suffering from phantom calls, you can disable Assistant on the lock screen to temporarily fix the issue (open the Google app > tap your profile in the top-right corner > Settings > Google Assistant > Lock screen > disable Assistant responses on lock screen).

Source: Artem Russakovskii (Twitter), 9to5Google

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Mobile Syrup

Some Pixel 6/6 Pro devices are randomly calling contacts

Google’s fancy Pixel 6 and 6 Pro only started arriving in customers’ hands last week (mostly a lucky few who managed to place pre-orders so far). However, in that short time, users have reported several strange issues. There’s been a screen flicker issue, problems with the Always-On display and now some claim their Pixel 6/6 Pro randomly called contacts.

Several users on Reddit (via Android Police) and Google’s Pixel Phone Help site (via Android Authority) report that Pixel 6 and 6 Pro devices are placing calls to random contacts, sometimes in the middle of the night.

The main culprit so far seems to be Google Assistant. Some users report that the ghost calls appear in Assistant’s activity history page. Additionally, disabling Google Assistant on the lock screen has resolved the issue for some. What’s particularly concerning is that many users reported the issue happening when there wasn’t background chatter that could have mistakenly triggered Google Assistant (for example, people reported calls were placed while they slept).

The Pixel Phone Help user also reported that a call was triggered one time while they spoke Farsi, a language that Google Assistant doesn’t support.

Neither MobileSyrup staff reporter Dean Daley nor I have experienced this issue on our respective Pixel 6 Pro and Pixel 6 devices. Daley confirmed to me that he has Assistant enabled on the lock screen. I do as well, but I keep the ‘Hey Google’ hotword turned off on phones (including the Pixel 6) because I hate when my phone intercepts a command I intend for one of my smart speakers.

For those that encounter this problem, it may be worth temporarily disabling Assistant on the lock screen (or the ‘Hey Google’ hotword). You can do that by opening the Google app > tapping your profile in the top-right corner > Settings > Google Assistant > then tap ‘Hey Google & Voice Match’ to turn off the hotword on your phone or tap ‘Lock screen’ to disable Assistant on the lock screen. Other users have avoided the issue by deleting contacts that Assistant calls.

Hopefully Google pushes out a fix for this problem soon.

Source: Reddit, Pixel Phone Help Via: Android Police, Android Authority

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Mobile Syrup

If you purchased a Pixel 6 Pro from Bell, you’ll likely have to wait longer for your order

If you purchased a Pixel 6 Pro through Bell, you might be waiting a little longer than you initially expected to get your hands on your new smartphone.

MobileSyrup has received a tip indicating that many people who purchased the Pixel 6 Pro through Bell have received emails stating that their order is at the top of the priority list and is expected to ship by December 10th.

The issue at hand is that until today, Bell’s internal stock indicator displayed the Pixel 6 Pro as “in stock,” according to the tipster.

Additionally, the tipster said the device they purchased through Bell is the ‘Stormy Black’ 128GB Pixel 6 Pro.

Through the Google Store, this variant won’t be ready to ship until December 30th, 2021. It’s unclear if other colours Pixel 6 Pro variations purchased through Bell are also experiencing shipping delays.

This isn’t the first we’ve heard of Pixel 6 and 6 Pro stock issues. For example, on the smartphone’s release date, Google’s website indicated that the ‘Sorta Sunny’ Pixel 6 Pro won’t ship until January 18th.

In a statement to MobileSyrup, Bell said the following:

“The Pixel 6 and Pixel 6 Pro devices are very popular and demand is high for these phones on the Bell network. We are working to fill customer orders as quickly as possible over the next few days.”

Thanks ‘Carolly’

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Mobile Syrup

Google Pixel 6 series always-on display animation issue has an easy fix

If you’ve encountered an issue surrounding the Pixel 6’s and 6 Pro‘s always-on display animation, there’s a simple fix.

But first, here’s some background: if you change the Animator Duration Scale in the smartphone’s developer options, it causes the fingerprint print icon and battery level to disappear on the always-on screen, according to a Reddit user ‘Apk07‘.

To solve this problem you’ll need to return the ‘Animator Duration Scale’ back to its previous setting. To do this, navigate to the developer options in the ‘Systems’ menu, look for the ‘Animator Duration Scale’ option, and change it back to 1x speed.

While it’s weird this problem occurs, it likely has something to do with the smartphones’ always-on display, which switches to the lock screen once you tap on the screen or the power button. When that happens with the Pixel 6, the smartphone displays an animation that showcases a fingerprint outline on the always-on screen, which only works on the 1x animation setting.

Google’s Pixel 6 and 6 Pro are great devices but similar to other Pixel releases there seems to be at least a few issues with the devices. For example, some users have reported a flickering screen problem. Google has already said that it plans to fix this issue with its upcoming Pixel 6 December release update.

Source: Reddit Via: Android Police

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Mobile Syrup

Pixel 6/6 Pro buyers that missed out on the free Pixel Buds A-Series – Check your email

Google’s latest Pixel 6 and Pixel 6 Pro pre-orders in Canada and the U.S. qualify for a free pair of Pixel Buds A-Series.

We recently shared that if you rushed through your order and forgot to add the free Pixel Buds, you don’t need to worry. Google said that customers who didn’t add the earbuds to their cart will still receive them via an email with a redeemable code. Well, those emails have started hitting Canadian customers’ inboxes today.

Simply click ‘Redeem Offer’ in the email, select the colour of A-Series buds you want (the ‘Dark Olive’ colourway is sold out), and proceed to checkout. A 100 percent discount coupon code will automatically be added to your order, changing the price from $139 to $0.

And that’s it. Once you’ve placed the order, you can sit back and relax. Your Pixel Buds A-Series will be delivered to your doorstep, hopefully, before your Pixel 6/6 Pro arrives.

For more on the Pixel Buds A-Series, check out our in-depth look at the wireless earbuds.

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Mobile Syrup

It costs up to $200 more to buy a Pixel 6/6 Pro from carriers than from Google

Google’s Pixel 6 and 6 Pro are fairly popular, but it remains rather difficult to get your hands on these new smartphones. Estimated delivery times range from late November to early January depending on the model and colour you pick, if the version you want is even in stock at Google’s online store.

While it may be tempting to buy the phone from a Canadian carrier instead, it’s worth keeping in mind almost every carrier charges more for an outright Google Pixel 6 or 6 Pro than it costs to get it from Google.

Now, it’s important to remember that the above pricing is for buying the Pixel 6/6 Pro outright from a carrier. In most cases, customers who choose to get one of these phones on a plan from a carrier will end up paying about the same for the phone after two years (with some exceptions I’ll get into below).

For example, Rogers charges $936 for the Pixel 6 outright, but if you sign up for a Rogers plan and finance the Pixel 6 through the carrier’s device financing program, you’ll pay $33.29/mo (over 24 months, that works out to $798.96).

Interestingly, Rogers also advertises the $33.29/mo financing cost as a “discount” from the regular $39/mo financing cost for the Pixel ($39/mo over 24 months is $936). Bell similarly claims on its website that the financing cost is cheaper, but is a little less secretive because it clearly states that it’s cheaper than “our device full price.” I didn’t see similar claims on Telus’ website. However, the Vancouver-based telecom also had a slightly higher financing cost for the Pixel 6 that worked out to $828 over two years.

Watch out for bring-it-back “deals”

Another thing worth considering is that Rogers, Bell and Telus all offer some variation of a ‘bring-it-back’ program where customers can choose to pay a reduced financing fee if they give back the phone at the end of their two-year term, or pay the difference. Using Rogers as the example again, the monthly cost becomes $28.29/mo or $678.96 total over two years. Although Rogers doesn’t list the bring-it-back price on its website, based on the difference in cost between the two options it seems like customers would need to pay $120 at the end of their contract to keep the phone if they wish.

Although the numbers will be slightly different with each carrier, the general idea is the same — you’ll pay roughly the same for the Pixel 6 or 6 Pro on contract as you would buying it directly from Google. If you try to buy the phone outright from most carriers, you’ll end up paying significantly more. While this rule generally holds true, it’s almost always worth running the numbers before buying any phone and comparing the total cost to an outright purchase direct from the manufacturer.

For example, we did a similar look at iPhone 13 pricing, which interestingly was around $30 to $45 more at a carrier compared to direct from Apple (depending on model and some other factors).

Finally, some carriers actually do offer slightly better pricing than Google if you sign up for a two-year term. Namely, Freedom Mobile, Shaw Mobile and Vidéotron. We have a full breakdown for subsidized pricing available here, but in short if you choose to get a Pixel 6 or 6 Pro from any of those carriers on a two-year plan you’ll end up paying less for the phone than buying it directly from Google (depending on the plan you pick, which is an important factor in the overall cost).

As always, make sure to factor in the costs of the phone you want to get, the mobile plan you want and any other costs when looking at buying a new device. Sometimes it’s worth paying a little extra for a phone if you can score a great plan (or forking out for an outright device to keep one).

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Mobile Syrup

Google to fix Pixel 6 Pro screen flicker issue in December update

Google says a fix is on the way for the odd screen flickering bug plaguing some Pixel 6 Pro units.

As a refresher, as Pixel 6 and 6 Pro pre-orders started arriving, some people took to Reddit to share images of weird screen flickering when the phone was turned off and people pressed the power button. Reports were mainly focused on the Pixel 6 Pro, although some also experienced the issue with the Pixel 6 too. A couple reports also claimed the issue happened when the phone was on, but again most users experienced the screen flicker when the phone was turned off.

According to a Google support post published on November 1st (via The Verge), a fix for the Pixel 6 Pro’s “residual light” issue will arrive with the December software update.

Google describes the issue as “slight, transient display artifacts when the device is turned off, and when they press on the power button with slight pressure but not enough to turn it on.”

Further, the support post advises users to “not cycle the power button” and instead “hold the power button down long enough to turn [the phone] on” when they want to use it.

Finally, Google says that the flicker problem “does not represent an issue with the phone hardware.”

That should come as good news for anyone encountering the screen flicker problem on their Pixel 6 Pro. If the issue isn’t caused by hardware, then a software fix should remedy the problem. Unfortunately, Google didn’t say anything about some of the other display glitches users have reported, such as green tints.

Source: Google Via: The Verge

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Mobile Syrup

Android 12’s November security update is rolling out to Pixel devices

Android 12’s November security patch is now available for Pixel devices.

In Google’s new Android Security & Privacy Year in Review, the company noted that there are “no critical security vulnerabilities affecting the Android platform were publicly disclosed without a security update or mitigation available for Android devices.”

The update is available for the Pixel 3a, Pixel 4, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 5a, Pixel 6 and Pixel 6 Pro smartphones.

You can check out the November 2021 Android Security Bulletin, here.

As always, the update is available over-the-air or via factory image.

Source: Android 12