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Mobile Syrup

Here are the changes to Canadian mobile rate plans this week [April 21 – April 27]

With over 13 wireless providers in Canada, it can be difficult to keep track of the latest promotions and cell phone rate plan changes. 

MobileSyrup will compile the latest weekly rate plan deals every week. You can also check out our guide on plans across Canada to find the right plan for you.  You can compare from 47,842 options and 13 providers in Canada to find the best option.

It’s worth noting that rate plans are always subject to change and that we’ll do our best to keep this list updated as accurately as possible.

Canadian carrier rate plan changes this week

New deals:

  • Get the perfect gift for mom on Canada’s best network. Save $120 on Apple Watch 7 or Apple Watch SE.

Ongoing deals:

  • Find the latest clearance and sale accessories for your device.
  • Get three lines with 75 GB of shareable data for an average of $53.33/mo. in QC, $58.33/mo in MB & SK and $68.33/mo in Main Regions.
  • Switch your business to Canada’s best 5G network and get a credit of $200 per line.
  • Buy a new phone online and save $50, shop now.
  • Get 5GB of data for only $45/mo in QC, MB and SK and for $55/mo in main regions.
  • Fibe Internet + Fibe TV app – Bonus Get a Bell Streamer, included with the Fibe TV app on a 6-month term (QC only)
  • Fibe TV app – Bonus Get a Bell Streamer, included with the Fibe TV app on a 6-month term (QC only)
  • Fibe Internet + Fibe TV app – Bonus Get Crave for 12 months with subscription + Get a Bell Streamer, included with the Fibe TV app on a 6-month term. (ON only)
  • Fibe 50 Internet + Fibe TV – BONUS Get Crave for 12 months with subscription (ON Only)
  • Online Exclusive – Get a $150 Visa* prepaid card with select TV and Internet bundles on a 2-year TV contract term. (ON only)
  • Limited time offer – Get three months of Apple Fitness+ free when you buy an Apple Watch
  • Trade-in your old device and save. Get a credit up to $700 when you trade-in your old phone.
  • Get bonus Crave Mobile for 24 months with Unlimited Share Plans Ultimate 45 and Ultimate 50. (main regions)
  • Get Crave Mobile for 24 months
  • Get 500MB bonus data/mo. with automatic monthly top-up options with the $30, $40, $45 & $55 prepaid plans
  • Pay even less per month with the Device Return Option.
  • Various phone accessories on sale
  • Trade-in your device and get a minimum of $100 towards a new one.
  • Connect your other devices and enjoy unlimited data from $10/mo.
  • Pair Bell mobility with your Bell service and get 20GB of data for just $50/mo. in QC and for $65/mo. in ON.
  • Save $25/month for every team member you add to your account.
  • Get bonus 100MB data/mo with unlimited Canada wide minutes for $25/mo with automatic monthly top-up options.
  • Save $15/mo. for every family member you add to your account.
  • Get up to 500 MB bonus data/mo. when you sign up for Automatic Monthly or Automatic Monthly/Low Balance Top-Up option on eligible plans.

Browse Bell cell phone plans

New deals:

  • TABLETS AT $0 DOWN AND 0% INTEREST with financing on select plans for $10/month when you add a line to your account.
  • Get Samsung S20 FE 5G for $0 down on approved credit, 0% interest and pay only $25/mo for 24 months with Fido Payment Program on select plans.
  • Each month, all year long, 10 Fido customers will win 1 YEAR of FREE Fido service. Enter daily on the Fido app.

Ongoing deals:

  • This week’s Fido XTRA: A discount! Get a huge discount on JAM wireless earbuds with TSC! Only on the Fido app.
  • Give a phone a new life! Lowered prices on ALL Certified Pre-owned phones. Get yours today starting at $0 down with Fido Payment Program on select plans.
  • Spring cleaning clearance on the phones you want! Dropped prices on ENTIRE selection of Clearance phones. Stock is limited, so better act fast!
  • Trade in. Trade up. Get a trade-in credit of $360! For a limited time only, trade in an eligible iPhone 11 to get a new phone with Fido Payment Program and select plans.
  • Get iPhone 11, 11 Pro, 12, 12 Pro, 12 Pro Max, XR, SE (2020), iPhone 12 mini and TCL 20 Pro 5G on Clearance
  • Save up to $25 per month for 12 months on unlimited Home Internet 75u or 150u when you pair with a Mobile plan. (ON)
  • Apple iPad 7 is on clearance
  • Trade in select devices and get a minimum credit of $100
  • Various smartphones on deals
  • One Month Free Service when you invite your friends and they join Fido.

Browse Fido cell phone plans

New deals:

  • Enjoy your TV content on all your screens with the unlimited 60 Internet+ TV App 5 choices plan for only $70/mo

Ongoing deals:

  • Get a Mobile plan at 4 GB for $40 per month, and 10 GB in bonuses.
  • The new generation of iPhone SE is now available
  • Get 10 GB bonus per year in Canada with Basic 4GB, 6GB, 10GB , 15GB Canada plan & $10 GB Canada-Us plan
  • Access a host of movies, series and youth content with Club illico mobile included in our All-Inclusive Mobile plans
  • Don’t wait another second! Get 6GB for $45.
  • Monthly savings on various smart phones
  • Combine a Mobile plan to an Internet plan and get a $10 monthly discount.
  • Save big when you buy a new phone! It’s easy—bring in your old device and save up to $500
  • The new Vrai platform is offered for 3 months when you add it to your Mobile plan via the QUB app.
  • Vrai and Club Illico are offered for 3 months
  • Get 100 GB bonus per year with all-Inclusive 20GB, 40GB plan as well as 15 GB Canada – US without border plan
  • Take advantage of monthly discount with multiline $5 to $15 per line each month (depends of number of lines)
  • Sale on phone cables, chargers and audio accessories
  • HUAWEI FreeBuds 3 and the HUAWEI WATCH GT 2 on sale now
  • Take advantage of all the benefits of Helix internet starting from $50/mo.
  • Get a discount and save up to $15 per plan every month if you team up by four
  • Get extra 100GB per year, always at full speed
  • Helix unlimited 400 internet at $70/mo
  • Subscribe to the QUB musique Family plan at the exclusive rate of $9.99/month for 24 months

Browse Videotron cell phone plan

New deals:

  • Get the Galaxy A53 5G for $0 with the Tab

Ongoing deals:

  • Get bonus 500MB data per month with Automatic Top-Up on all prepaid Base plans except $15 plan which comes with 250MB bonus per month.
  • Get 6GB of data for just $39 /month
  • Get the TCL 20 Pro for $10 /month on a Talk and Text plan. $550 savings!
  • For a limited time when you refer your friend to Koodo, you can both take $25 off your bill.
  • Prepaid SIM cards are now $10 for a limited time

Browse Koodo cell phone plans 

New deals:

  • Get iPhone 13 128 GB for $0 down on approved credit, 0% interest and pay only $17.67/mo for 24 months when you trade in an iPhone 11.
  • Get the iPhone mini 12 128GB for only $16/mo or 24 months, $0 down and 0% interest with Upfront Edge and financing with Rogers Infinite plans when you return your device in 2 years.
  • Score the Samsung Galaxy S22 128GB for $0 down on approved credit, 0% interest for only $20/mo for 24 months with financing and Upfront Edge when you return your device within 2 years on Rogers Infinite plans.

Ongoing deals:

  • ROGERS PREFERRED PROGRAM OFFER – Get the iPhone mini 12 256GB for only $7/mo for 24 months with financing and Upfront Edge when you return your device within 2 years.
  • Get the iPhone 13 128GB for only $36.17/mo for 24 months with financing and Upfront Edge when you return your device within 2 years
  • Get iPhone SE 64GB for $0 down on approved credit, 0% interest for only $24.80/mo for 24 months with financing on Rogers Infinite plans
  • Promotional data plan for individual plans on $45/mo 6GB plan, $50/mo 10GB plan and $55/mo 15GB plan.(QC)
  • Save on your Rogers bill with Cash Back Rewards
  • Stay connected with family – add a line and save $15/mo in (MB,SK,QC) and $20/mo in main regions.
  • Activate or upgrade on a $75/mo or higher Rogers Infinite plan and get our most premium perks (QC) and $90 for main regions.
  • For a limited time only, get data plans starting from $40/mo for 3GB of non-shareable data with any phone on financing or when you bring your own phone. (QC)
  • Stay connected anywhere with the new mobile internet plan
  • Get the Pixel 6 Series for $0 down on approved credit
  • Get up to 3 months of Google One when you sign up through Rogers.
  • Sign up for Disney+ through Rogers and get 6 months on select Rogers Infinite plans
  • $50 referral credit for both after they activate

Browse Rogers cell phone plans

New deals:

  • Save $10 per month with the ultimate online protection. (ON)
  • Act fast and get an extra 15GB of data for $5 per month
  • Get Samsung Galaxy S21 FE 5G for $15 per month with Bring-It-Back
  • Join the TELUS Exclusive Partner Program and save more.
  • Trade-in and save up to $825 on iPhone 13 family
  • Add Stream+ to any Mobility plan and save big on video streaming.
  • Save up to $708 on a like-new iPhone.
  • Save up to $720 per year with the TELUS Family Discount.
  • Sign up for Optik TV and Internet 75 today and get a free 55” 4K HDR TV worth $549.99.(BC &AB)
  • Go faster this spring with PureFibre Gigabit Internet from $89/mo (BC &AB)
  • Refer a friend to Telus and get a $100 bill credit
  • Up to $880 off the Samsung Galaxy S22 series with Bring-It-Back

Ongoing deals:

  • AIR TRANSAT – TELUS Privilege members, enter for a chance to win a $5,000 gift card. Contest ends May 25, 2022 (QC Only)
  • Save up to $797 on iPhone 12 Pro Max with Bring-It-Back
  • Add Pik TV for only $10/mo with TELUS Internet. (AB & BC Only)
  • Get LivingWell Companion Go for $45/mo (main regions only)
  • Order TELUS Internet & get Apple AirPods Pro worth $329.(AB & BC Only)
  • Get TCL 20 Pro 5G for as low as $10 per month.
  • Save up to $470 on iPhone 13 family with Bring-It-Back.
  • Save the $50 connection fee when you shop Mobility online.
  • Get up to $200 in bill credits and Amazon Echo Show. (QC only)
  • Get one month on us, plus a FREE $400 TELUS prepaid Visa. (BC&AB)
  • Get PureFibre Gigabit Internet, Optik TV and SmartHome Security from $122/mo. (BC &AB)
  • Save $840 when you bundle Optik TV and Internet on a 2 year term (BC & AB)
  • Bundle your services and get up to $40 off each month (QC)
  • Get a $300 bill credit when you sign up for any pro-monitored plan online (ON)
  • Bundle a new Apple Watch with TELUS Health Companion from $54/month.
  • Save big on the flashiest phones with Bring‑It‑Back
  • Get a bonus 500MB of data when you sign-up for Auto Top-up on $30, $40, $45 & $55 prepaid talk, text & data plans
  • Get a bonus 100MB of data when you sign-up for Auto Top-up on $25 prepaid talk & text plan

Browse Telus cell phone plan

New deals:

  • Public Mobile has partnered with Tree Canada to plant a tree for every Certified Pre-Owned device purchased.Plus, get a free one-time 5GB data add-on. For a limited time.

Ongoing deals:

  • Great deals on certified pre-owned iPhone 8 and Samsung Galaxy S9.
  • Reward – Welcome Present Get 5 points.
  • Earn up to 20 points per month by helping the Public Mobile community online.
  • Earn 10 points for every 12 months you stay
  • Earn 1 point for every month a friend you refer stays
  • For every dollar you spend, you’ll make 5% of it back in points.
  • Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone.
  • 2.5 GB Data at 3G speed +BONUS 500MB with AutoPay for $35/mo
  • Chat more with free international calling
  • Connect more with 2GB of free data
  • 500MB bonus with Autopay on all Talk, Text & Data plans except $15 plan which comes with 250MB bonus (all regions)

Browse Public Mobile cell phone plans

Ongoing deals:

  • Chatr Refer a Friend Program – Get up to $150 in credits over 10 months to use towards your top-up.
  • Exclusive Quebec offer – Affordable nationwide plans with no term contracts, no credit checks and no commitment.
  • Exclusive Quebec offer – Get 5GB of bonus data on plans $35+ on your second-anniversary date.
  • 500MB bonus with Autopay on all Talk, Text & Data plans
  • 250MB bonus with Autopay on Talk & Text $15 Plan

Browse Chatr cell phone plans

New deals:

  • Ardene is your one-stop shop for every season’s must-haves and Virgin Plus Members get an extra 15% off online and in store.
  • Get the Samsung Galaxy A53 5G for only $20/mo. for 24 months with Sweet Pay

Ongoing deals:

  • GET AN ANNUAL PLAN. Activate an annual prepaid plan with 400 local minutes and 400 global texts for $100/year when you bring your own phone.
  • iPHONE PLUS MEMBER BENEFITS. Get iPhone SE for only $22.95/mo. with Sweet Pay.
  • Shop online and get $50 waived of connection service fee.
  • Get 250MB Bonus Data with unlimited province wide $22 and $29 plan, & unlimited Canada wide $24 Prepaid plan.
  • Get 500MB Bonus Data with unlimited province wide $31, $35, $40, $44, $51 and $56 Prepaid plans.
  • 500MB Bonus Data on the $28 Prepaid plan with PPU OR 100MB Bonus Data on the $15 prepaid plan with PPU with AutoPay option.
  • Internet + TV from $55/mo. Plus get a $50 Visa Prepaid Card.
  • Get Bonus 500MB data with unlimited Canada wide $31, $33, $37, $42, $46, $53 & $58 prepaid plans.
  • Value-packed mobile plans and home internet. NOW $61/Mo when you bring your own phone + GET A $50 VISA PREPAID CARD
  • 6GB for $39/mo. when you bring your own phone.
  • Hot phones starting from $0 down, 0% APR
  • Refer a Friend to get $50 in bill credits each when they join the Virgin Plus party.
  • Get the HeadRush IPX6 wireless, 40W, water-resistant speaker with a customizable light show
  • Crave is available as an add-on for TV for only $20/mo. hook up today and get 2 months free
  • Get TV starting from $25/mo.
  • get a Google Chromecast when you hook up with TV on a 6-month term
  • Get up to $700 off a hot new device when you trade in your old one.

Browse Virgin Plus cell phone plans

New deals:

  • Get the new Galaxy A53 5G is available for $55/mo with 6GB fast LTE data. Price includes Digital Discount. 2-year term required.
  • Bring your own phone offers (Limited Time) 15GB for $40/mo, 18GB for $45/mo.
  • Samsung Galaxy S21 FE 5G is available for $65/mo. with 15GB fast LTE data.
  • Bring your own phone plans – 25GB(10+15GB Bonus) for $50/mo, 30GB(15+15GB Bonus) for $65/mo and 50GB(35GB+15GB Bonus) (Canada/U.S.) for $80/mo.

Ongoing deals:

  • iPhone 13 is available for $20/mo. With TradeUp on a $55/mo. plan with 18GB of data. After Digital Discount. 2-year term required.
  • Add a line and get 6GB of data for only $30/mo. Price includes a $5/mo. discount for 24 months and Digital Discount. New Postpaid activations only.
  • Samsung Galaxy A13 included for $50/mo. 9GB FAST LTE DATA. Price includes Digital Discount. 2-year term required.
  • Samsung Galaxy A03s included for $40/mo. 6GB FAST LTE DATA. Price includes Digital Discount. 2-year term required.
  • Samsung Galaxy S20 FE included for $60/mo. 9GB FAST LTE DATA. Price includes TradeUp credit and Digital Discount. 2-year term required.
  • $5/mo. digital discount on the $35 & $40 on Bring your own phone plans.
  • iPhone 11 is available for $50/mo. 6GB FAST LTE DATA
  • BYOD Big Gig Unlimited plans Limited time offer : Get 15GB data for $50/mo. and 18GB for $55/mo.
  • Activate an eligible Samsung phone on a $40+/mo. plan and get a Galaxy Tab A7 Lite with 4GB Fast LTE Data for $0/mo. for 6 months.
  • Unlimited 15GB Fast LTE for $50/mo with digital discount
  • Add Freedom Internet 150 to your existing mobile plan for only $55/mo. Available in Alberta and BC.
  • Unlimited talk & text starting at $99/year annual payment
  • Refer a friend and get a $25 service credit for each referral. Save up to $250 a year
  • Enjoy one free month of Visual Voicemail when you sign up in-store or online.

Ongoing deals:

  • Save $20/mo. for 6 months when you sign up for noSTRINGS Complete 95 or Complete 125 plans.
  • Save up to $15/mo. Sign up for new wireless service and save on your wireless plan for 24 months.
  • VIPs deserve our best plan. Get the VIP 20 plan for $80/mo. for up to 24 months.
  • Save money while traveling
  • Save $20/mo. off an eligible voice & data plan when you bring your own phone or buy a phone at a full price!
  • Get 15% off when you buy 2 or more regular priced cases, screen protectors, and/or chargers.
  • Get big savings on wireless plans, crazy fast internet speeds, and binge-worthy TV.
  • Big deals on maxTV Stream media boxes for a limited time.
  • Get up to $600 in-store credit toward a new wireless device and accessories when you trade in your old device.
  • Sign up for SaskTel Internet on a monthly plan and save 50% for 3 months + get Optimum In-home Wi-Fi for only $5/mo. for first 3 months
  • Sign up for maxTV stream & Internet to get big savings. Plus, get Optimum In-home Wi-Fi free for the first 12 months
  • Sign up for SaskTel Internet on a 2-year contract and get Optimum In-home Wi-Fi free for 12 months
  • Switch to a 2-year Internet contract plan and save $10/mo. off the regular price
  • Sign up for SaskTel Internet on the infiNET 300 plan and get this special deal + get Optimum In-home Wi-Fi free for the first 12 months
  • Upgrade to the next fastest plan at no additional cost for 1 month
  • For every 5 maxTV Stream theme packs you add, you get $8 in savings
  • Sign up for Super Channel and get your first month free!
  • Sign up for maxTV and get 50% off the Filipino 5-pack for 3 months.
  • Get unlimited calling with our Anytime North America Long Distance plan—all for one low monthly price
  • Get our 10 most popular calling features, including Call Display & Name Display, for just $10/mo. Add on Voice Mail for only $2/mo. more
  • Sign up for SaskTel homePHONE and get 3 months of Home Phone Service, Feature Package, and Anytime North America long distance for free
  • Sign up for Crave with STARZ get your first month free!
  • Get 3 months of Apple Fitness+ free when you buy an Apple Watch.
  • Sign up for noSTRINGS Prepaid Auto Top-ups and get a $20 bonus
  • Bring your Google Pixel and save $600

Ongoing deals:

  • Get up to $200 When you Switch to Eastlink
  • Get 10GB of rollover data for $55 month
  • Get the Smartphone you Want for $0 Down with easyTab
  • Add a Smart Home or Security plan and get up to a $150 bill credit
  • Refer a friend to Eastlink Mobile and you both get a $25 credit.
  • Change your mobile data plan anytime for free
  • Get a $50 welcome credit when you sign up for a new mobile data plan online.
  • Free Whole Home WiFi Perfected with all Bundles and Internet plans
  • Bring Your Own Device and Enjoy our Data Plans
  • Upgrade to a new Phone Earlier With easyUp
  • Save $59.95 when you DIY and save the installation fee
  • Add Mobile to your Bundle and save $15/month forever 

Browse Eastlink cell phone plans 

New deals:

  • Samsung Galaxy A53 128GB available for $20/month for 24 months.

Ongoing deals:

  • Google Pixel 6 128GB starting from $33.25/month for 24 months.
  • Activate your first Fizz plan using the referral code of a friend and you’ll each get a $25 referral bonus.
  • Combine two services and take your rewards to a whole new level
  • Samsung Galaxy S21FE 5G 128GB available for 39.54/month for 24 months
  • Any unused mobile data will be rolled over to the next month.

Browse Fizz cell phone plans 

New deals:

  • Power your life starting at only $10/mo in MyTab payments with the Moto G Power when you choose an Unlimited plan with 25BG Fast LTE.
  • Bill credits on – Fibre+ Internet, TV & Mobile, Fibre+ Internet & Mobile, Fibre+ Internet & TV.

Ongoing deals:

  • Get a $25/mo Unlimited plan with 25GB Fast LTE and save hundreds on Mobile when paired with Fibre+ Gig 1.5 Internet.
  • Browse the best deals on Internet and TV, including Fibre+ 500 Internet with WiFi 6 technology from only $79/mo.
  • Get the new Samsung A53 5G on an Unlimited plan with 25GB Fast LTE from $25/mo.
  • Experience next-gen WiFi 6 technology with Fibre+ Internet 500, only $79/mo on a new 2-year ValuePlan.
  • Upgrade to Fibre+ Gig 1.5 Internet for exclusive savings on Mobile.
  • If you’re looking for a lower-level TV plan than Total TV, check out the Limited TV plan for $25/mo.
  • Rollover Data any time for just $10/GB and carry over unused data for up to 90 days

Browse Shaw cell phone plans

Ongoing deals:

  • Get an additional 5% of the value of every Top-Up in points when you sign up for Auto-Allowance or Allowance with your PC Financial Mastercard or PC Money
  • 20,000 PC Optimum points after two months of service
  • Get 1GB of bonus data every month when you sign up for an Automatic Top-Up option, eligible on plans that have data.

Browse cell phone plans

Ongoing deals:

  • Free $25 account bonus with the purchase of a $100 top-up plus get a free sim.
  • Free SIM o­ffer valid with the purchase of a $100 SpeakOut top-up
  • MaxWest Nitro 5C phone with $74.99 and $50 top-up voucher + FREE SIM
  • Data plans start at $35 for 2GB

Browse cell phone plans

New deals:

  • Unlimited Canada-Wide & US Calling Plan – 10.5GB with automatic top up for $50/mo, 15.5GB for $60/mo, 20.5GB for $70/mo. (ON)
  • Unlimited Canada-wide calling plan – 1GB data for automatic top up for $25/mo, 3G B for $35/mo, 5GB for $40/mo(ON)
  • 750MB with automatic top up for $15/mo Canada-wide data only plan, 250MB for $15/mo with 100 minutes Canada-wide calling plan. (ON)

Ongoing deals:

  • Get 5GB of bonus data on select plans (QC Only)
  • You can now buy Lucky Mobile SIM Cards at Dollarama!
  • Bring your own phone or buy one starting at $75
  • Get a cheap phone plan from $15/mo.
  • 500MB bonus with Automatic Top-Up on $24, 3.5GB bonus with Automatic Top-Up on $33, 11.5GB bonus with Automatic Top-Up on $43 plans for QC

Browse cell phone plans

Categories
Mobile Syrup

Telus will plant a tree for every customer who buys a pre-owned phone

Telus is on a mission to plant its one-millionth tree this year, and it’s involving its customers to make it happen.

The Vancouver-based telecom company will plant a tree for every customer that buys a certified pre-owned phone between April 18th and May 1st. Customers can purchase from Telus, or its flanker brands, Koodo and Public Mobile.

Telus says buying a pre-owned phone is a “budget and planet-friendly option.”

According to a report from the Bureau of International Recycling, Canadians generated 638,300 tons of electronic waste in 2017. By 2025, Canada and the U.S. will collectively generate 9.25 million tons of e-waste.

“Environmental sustainability is one of the pillars of Telus’ commitment to a greater social purpose — to create stronger and healthier communities,” Geoff Pegg, head of sustainability, said.

Telus is partnering with Tree Canada to make the project happen. So far, the company has planted 800,000 trees. When this figure hits one million, it will be the equivalent of 20,000 acres of forest.

The program is part of the company’s plan to become a zero-waste, carbon-neutral company by 2030.

Their 2021 Sustainability Report further outlines the steps Telus will take to make its 2030 goal happen, including exclusively using renewable energy by 2025.

Image credit: Shutterstock

Source: Telus

Categories
Mobile Syrup

Telus offered Canadians the fastest mobile speeds this past quarter: report

Telus continues its mobile lead in Canada by being ranked the fastest mobile operator during the year’s first quarter.

Ookla’s Speedtest Intelligence reported the provider offered download speeds of 94.48Mbps. The Vancouver-based phone provider has ranked first in every quarter of Ookla’s Speedtest since Q3 2020.

Bell offered the second fastest mobile download speeds with 86.06Mbps, and Rogers was third with 71.70Mbps. This is the same order of scores the big three reported in Ookla’s last quarterly mobile report.

Fido offered speeds of 66.85Mbps, Vidéotron 58.82Mbps, and Freedom Mobile 43.83Mbps.

Despite Freedom Mobile offering the slowest speeds among the top six, it topped the list for providing the lowest latency at 18ms. The brand has been offering the lowest latency since Q4 2020. This is the first time Freedom has lowered the latency since Q2 2021.

 

Vidéotron offered the highest consistency score at 92.2 percent. The score measures the consistent quality of service with at least 5Mbps download speeds and 1Mbps minimum upload speed.

Telus also ranked first on 5G performance with a median download speed of 162.47Mbps. This is the first time Telus has reported the highest score in this category. Since Ookla started tracking it in Q2 2021, it was a title Bell consistently held.

On specific devices, the Galaxy S22 Ultra was rated as the fastest phone this quarter, beating out the iPhone 13 Pro Max, iPhone 13, and iPhone 13 Pro.

Fixed service

Like Telus, Shaw continued to hold onto its position as providing the fastest fixed broadband services this quarter with download speeds of 213.47 Mbps. The company has held the position since Q1 2021.

Bell offered the lowest latency at 5ms, and Rogers had the best consistency score with 89.8 percent.

Rogers ranked as the fastest provider for fixed services in New Brunswick, Newfoundland and Labrador, and Ontario. Shaw was the quickest provider in B.C., Alberta, Manitoba, and Saskatchewan. Bell was the fastest provider in Nova Scotia and Quebec.

Source: Speedtest

Categories
Mobile Syrup

Here are the changes to Canadian mobile rate plans this week [April 14 – April 20]

With over 13 wireless providers in Canada, it can be difficult to keep track of the latest promotions and cell phone rate plan changes. 

MobileSyrup will compile the latest weekly rate plan deals every week. You can also check out our guide on plans across Canada to find the right plan for you.  You can compare from 47,842 options and 13 providers in Canada to find the best option.

It’s worth noting that rate plans are always subject to change and that we’ll do our best to keep this list updated as accurately as possible.

Canadian carrier rate plan changes this week

New deals:

  • Unlimited Share Plans – You’ll save $15/mo for every member on your account.
  • Latest clearance and sale accessories for your device.
  • Get three lines with 75 GB of shareable data for an average of $53.33/mo. in QC, $58.33/mo in MB & SK and $68.33/mo in Main Regions.
  • Switch your business to Canada’s best 5G network and get a credit of $200 per line.

Ongoing deals:

  • Buy a new phone online and save $50, shop now.
  • Get 5GB of data for only $45/mo in QC, MB and SK and for $55/mo in main regions.
  • Fibe Internet + Fibe TV app – Bonus Get a Bell Streamer, included with the Fibe TV app on a 6-month term (QC only)
  • Fibe TV app – Bonus Get a Bell Streamer, included with the Fibe TV app on a 6-month term (QC only)
  • Fibe Internet + Fibe TV app – Bonus Get Crave for 12 months with subscription + Get a Bell Streamer, included with the Fibe TV app on a 6-month term. (ON only)
  • Fibe 50 Internet + Fibe TV – BONUS Get Crave for 12 months with subscription (ON Only)
  • Online Exclusive – Get a $150 Visa* prepaid card with select TV and Internet bundles on a 2-year TV contract term. (ON only)
  • limited time offer – Get three months of Apple Fitness+ free when you buy an Apple Watch
  • Trade in your old device and save. Get a credit up to $700 when you trade in your old phone.
  • Get bonus Crave Mobile for 24 months with Unlimited Share Plans Ultimate 45 and Ultimate 50. (main regions)
  • Get Crave Mobile for 24 months
  • Get 500MB bonus data/mo. with automatic monthly top-up options with the $30, $40, $45 & $55 prepaid plans
  • Pay even less per month with the Device Return Option.
  • Various phone accessories on sale
  • Trade in your device and get a minimum $100 towards a new one.
  • Connect your other devices and enjoy unlimited data from $10/mo.
  • Pair Bell mobility with your Bell service and get 20GB of data for just $50/mo. in QC and for $65/mo. in ON.
  • Save $25/month for every team member you add to your account.
  • Get bonus 100MB data/mo with unlimited Canada wide minutes for $25/mo with automatic monthly top-up options.
  • Save $15/mo. for every family member you add to your account.
  • Get up to 500 MB bonus data/mo. when you sign up for Automatic Monthly or Automatic Monthly/Low Balance Top-Up option on eligible plans.
  •  

Browse Bell cell phone plans

New deals:

  • TABLETS AT $0 DOWN AND 0% INTEREST with financing on a 2 GB tablet plan for $10/month when you add a line to your account!
  • This week’s Fido XTRA: A contest! Enter daily to get a chance to win $10,000 in a Wealthsimple Cash account. Only on the Fido app.
  • This week’s Fido XTRA: A discount! Get a huge discount on JAM wireless earbuds with TSC! Only on the Fido app.

Ongoing deals:

  • Give a phone a new life! Lower prices on ALL Certified Pre-owned phones. Get yours today starting at $0 down with Fido Payment Program on select plans.
  • Motorola Edge is part of spring event, get it now. Get the Motorola Edge for $0 down on approved credit, 0% interest and pay only $10/mo after bill credit (plus taxes) for 24 months with Fido Payment Program on select plans.
  • Spring cleaning clearance on the phones you want! Dropped prices on ENTIRE selection of Clearance phones. Stock is limited, so better act fast!
  • Trade-in. Trade up. Get a trade-in credit of $360! For a limited time only, trade-in an eligible iPhone 11 to get a new phone with Fido Payment Program and select plans.
  • Get iPhone 11, 11 Pro, 12, 12 Pro, 12 Pro Max, XR, SE (2020), iPhone 12 mini and TCL 20 Pro 5G on Clearance
  • Save up to $25 per month for 12 months on unlimited Home Internet 75u or 150u when you pair with a Mobile plan. (ON)
  • Apple iPad 7 is on clearance
  • Trade-in select devices and get a minimum credit of $100
  • Various smartphones on deals
  • One Month Free Service when you invite your friends and they join Fido.

Browse Fido cell phone plans

New deals:

  • Get a Mobile plan at 4 GB for $40 per month, and 10 GB in bonuses.

Ongoing deals:

  • The new generation of iPhone SE and iPhone 13 Pro in Alpine Green now available
  • Get 10 GB bonus per year in Canada with Basic 4GB, 6GB, 10GB , 15GB Canada plan & $10 GB Canada-Us plan
  • Access a host of movies, series and youth content with Club illico mobile included in our All-Inclusive Mobile plans
  • Various deals on smartphones
  • Don’t wait another second! Get 6GB for $45.
  • Monthly savings on various smartphones
  • Combine a Mobile plan to an Internet plan and get a $10 monthly discount.
  • Save big when you buy a new phone! It’s easy—bring in your old device and save up to $500
  • The new Vrai platform is offered for three months when you add it to your Mobile plan via the QUB app.
  • Vrai and Club Illico are offered for three months
  • Get a 100 GB bonus per year with an all-Inclusive 20GB, 40GB plan as well as 15 GB Canada – US without border plan
  • Take advantage of monthly discount with multiline $5 to $15 per line each month (depends on number of lines)
  • Sale on phone cables, chargers and audio accessories
  • HUAWEI FreeBuds 3 and the HUAWEI WATCH GT 2 on sale now
  • Take advantage of all the benefits of Helix internet, starting from $50/mo.
  • Get a discount and save up to $15 per plan every month if you team up by four.
  • Get an extra 100GB per year, always at full speed
  • Helix unlimited 400 internet at $70/mo
  • Subscribe to the QUB musique Family plan at the exclusive rate of $9.99/month for 24 months

Browse Videotron cell phone plan

New deals:

  • Get bonus 500MB of data per month with Automatic Top-Up on all prepaid Base plans except the $15 plan, which comes with 250MB bonus per month.
  • Get 6GB of data for just $39 /month

Ongoing deals:

  • Get the TCL 20 Pro for $10 /month on a Talk and Text plan. $550 savings!
  • For a limited time, when you refer your friend to Koodo, you can both take $25 off your bill.
  • Prepaid SIM cards are now $10 for a limited time

Browse Koodo cell phone plans 

New deals:

  • ROGERS PREFERRED PROGRAM OFFER – Get the iPhone mini 12 256GB for only $7/mo for 24 months with financing and Upfront Edge when you return your device within two years.
  • Get the iPhone mini 12 256GB for only $16/mo or 24 months, $0 down and 0% interest with Upfront Edge and financing with Rogers Infinite plans when you return your device in 2 years.

Ongoing deals:

  • Get the Galaxy A53 for $0 down on approved credit, 0% interest for only $24.58/mo for 24 months with financing on Rogers Infinite plans. Plus, get an additional $100 credit when you activate or upgrade today.
  • Get the iPhone 13 128GB for only $36.17/mo for 24 months with financing and Upfront Edge when you return your device within two years
  • Get iPhone 13 128 GB for $0 down on approved credit, 0% interest and pay only $21.17/mo for 24 months when you trade in an iPhone 11.
  • Score the Samsung Galaxy S22 128GB for $0 down on approved credit, 0% interest for only $30/mo for 24 months with financing and Upfront Edge when you return your device within two years on Rogers Infinite plans.
  • Get iPhone SE 64GB for $0 down on approved credit, 0% interest for only $24.80/mo for 24 months with financing on Rogers Infinite plans
  • Promotional data plan for individual plans on $45/mo 6GB plan, $50/mo 10GB plan and $55/mo 15GB plan.(QC)
  • Save on your Rogers bill with Cash Back Rewards
  • Stay connected with family – add a line and save $15/mo in (MB, SK, QC) and $20/mo in main regions.
  • Activate or upgrade on a $75/mo or higher Rogers Infinite plan and get our most premium perks (QC) and $90 for main regions.
  • For a limited time only, get data plans starting from $40/mo for 3GB of non-shareable data with any phone on financing or when you bring your own phone. (QC)
  • Stay connected anywhere with the new mobile internet plan
  • Get the Pixel 6 Series for $0 down on approved credit
  • Get up to 3 months of Google One when you sign up through Rogers.
  • Sign up for Disney+ through Rogers and get six months on select Rogers Infinite plans
  • $50 referral credit for both after they activate

Browse Rogers cell phone plans

New deals:

  • AIR TRANSAT – TELUS Privilege members, enter for a chance to win a $5,000 gift card. Contest ends May 25, 2022 (QC Only)
  • Save up to $797 on iPhone 12 Pro Max with Bring-It-Back
  • Bring a friend to TELUS and earn a $50 bill credit.
  • Get 5GB of data for as low as $55 with a family of four (BC &AB)
  • Up to $640 off the Samsung Galaxy S22 series with Bring-It-Back

Ongoing deals:

  • Add Pik TV for only $10/mo with TELUS Internet. (AB & BC Only)
  • Get LivingWell Companion Go for $45/mo (main regions only)
  • Save $10 per month with the ultimate online protection. (main regions only)
  • Order TELUS Internet & get Apple AirPods Pro worth $329.(AB & BC Only)
  • Get TCL 20 Pro 5G for as low as $10 per month.
  • Act fast and get an extra 20GB (QC, SK and MB) and 15GB of data for $5 per month in main regions.
  • Save up to $470 on iPhone 13 family with Bring-It-Back.
  • Save the $50 connection fee when you shop Mobility online.
  • Get up to $200 in bill credits and Amazon Echo Show. (QC only)
  • Get one month on us, plus a FREE $400 TELUS prepaid Visa. (BC&AB)
  • Refer a friend to Telus and get a $50 bill credit
  • Save $840 when you bundle Optik TV and Internet on a 2-year term (BC & AB)
  • Get a FREE 55-inch Samsung 4K HDR Smart TV (BC &AB)
  • Telus PureFibre Gig Internet now with Wi‑Fi 6 – from $89/mo. (BC &AB)
  • Bundle your services and get up to $40 off each month (QC)
  • Get a $300 bill credit when you sign up for any pro-monitored plan online (ON)
  • Shop plans and save up to $720 per year with Telus Family Discount
  • Bundle a new Apple Watch with TELUS Health Companion from $54/month.
  • Save big on the flashiest phones with Bring‑It‑Back
  • Get a bonus 500MB of data when you sign-up for Auto Top-up on $30, $40, $45 & $55 prepaid talk, text & data plans
  • Get a bonus 100MB of data when you sign-up for Auto Top-up on $25 prepaid talk & text plan

Browse Telus cell phone plan

Ongoing deals:

  • Great deals on certified pre-owned iPhone 8 and Samsung Galaxy S9.
  • Reward – Welcome Present Get 5 points.
  • Earn up to 20 points per month by helping the Public Mobile community online.
  • Earn 10 points for every 12 months you stay
  • Earn 1 point for every month a friend you refer stays
  • For every dollar you spend, you’ll make 5% of it back in points.
  • Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone.
  • 2.5 GB Data at 3G speed +BONUS 500MB with AutoPay for $35/mo
  • Chat more with free international calling
  • Connect more with 2GB of free data
  • 500MB bonus with Autopay on all Talk, Text & Data plans except the $15 plan, which comes with a 250MB bonus (all regions)

Browse Public Mobile cell phone plans

Ongoing deals:

  • Chatr Refer a Friend Program – Get up to $150 in credits over ten months to use towards your top-up.
  • Exclusive Quebec offer – Affordable nationwide plans with no term contracts, no credit checks and no commitment.
  • Exclusive Quebec offer – Get 5GB of bonus data on plans $35+ on your second-anniversary date.
  • 500MB bonus with Autopay on all Talk, Text & Data plans
  • 250MB bonus with Autopay on Talk & Text $15 Plan

Browse Chatr cell phone plans

New deals:

  • GET AN ANNUAL PLAN. Activate an annual prepaid plan with 400 local minutes and 400 global texts for $100/year when you bring your own phone.
  • iPhone PLUS MEMBER BENEFITS. Get iPhone SE for only $22.95/mo. with Sweet Pay.

Ongoing deals:

  • Shop online and get $50 waived off connection service fee.
  • Get a $100 bill credit when you purchase the Samsung Galaxy A53 5G online.
  • Get 250MB Bonus Data with unlimited province-wide $22 and $29 plan, & unlimited Canada-wide $24 Prepaid plan.
  • Get 500MB Bonus Data with unlimited province-wide $31, $35, $40, $44, $51 and $56 Prepaid plans.
  • 500MB Bonus Data on the $28 Prepaid plan with PPU OR 100MB Bonus Data on the $15 prepaid plan with PPU with AutoPay option.
  • Internet + TV from $55/mo. Plus get a $50 Visa Prepaid Card.
  • Get Bonus 500MB data with unlimited Canada wide $31, $33, $37, $42, $46, $53 & $58 prepaid plans.
  • Value-packed mobile plans and home internet. NOW $61/Mo when you bring your own phone + GET A $50 VISA PREPAID CARD
  • 6GB for $39/mo. when you bring your own phone.
  • Unlimited Internet starting from $39/mo. Plus, get a $50 Visa Prepaid Card.
  • Hot phones starting from $0 down, 0% APR
  • Refer a Friend to get $50 in bill credits each when they join the Virgin Plus party.
  • Get the HeadRush IPX6 wireless, 40W, water-resistant speaker with a customizable light show
  • Crave is available as an add-on for TV for only $20/mo. hook up today and get two months free
  • Get TV starting from $25/mo.
  • Get a Google Chromecast when you hook up with TV on a 6-month term
  • Get up to $700 off a hot new device when you trade in your old one.

Browse Virgin Plus cell phone plans

New deals:

  • iPhone 13 is available for $20/mo. With TradeUp on a $55/mo. plan with 18GB of data. After Digital Discount. 2-year term required.

Ongoing deals:

  • Add a line and get 6GB of data for only $30/mo. Price includes a $5/mo. discount for 24 months and Digital Discount. New Postpaid activations only.
  • Get 1.5GB of data for only $19/mo. Price includes a $5/mo. discount for 12 months and Digital Discount. New Prepaid activations only.
  • Get the new Galaxy A53 5G with Big Gig Unlimited data plans starting at $50/month.
  • Samsung Galaxy A13 included for $50/mo. 9GB FAST LTE DATA. Price includes Digital Discount. 2-year term required.
  • Samsung Galaxy A03s included for $40/mo. 6GB FAST LTE DATA. Price includes Digital Discount. 2-year term required.
  • Samsung Galaxy S20 FE included for $60/mo. 9GB FAST LTE DATA. Price includes TradeUp credit and Digital Discount. 2-year term required.
  • Brining your own phone offers (Limited Time) 15GB for $40/mo, 18GB for $45/mo, 25GB for $50/mo, 30GB for $65/mo and 50GB (Canada/U.S.) for $80/mo.
  • Samsung Galaxy S21 FE 5G for $20/mo. With TradeUp on a $50/mo. plan with 15GB of data. After Digital Discount. 2-year term required.
  • $5/mo. digital discount on the $35 & $40 on Bring your own phone plans.
  • Get iPhone 13 pro in Alpine green and iPhone SE with Big Gig Unlimited data plans starting at $50/mo
  • iPhone 11 is available for $50/mo. 6GB FAST LTE DATA
  • BYOD Big Gig Unlimited plans Limited time offer: Get 15GB data for $50/mo. and 18GB for $55/mo.
  • Activate an eligible Samsung phone on a $40+/mo. plan and get a Galaxy Tab A7 Lite with 4GB Fast LTE Data for $0/mo. for six months.
  • Unlimited 15GB Fast LTE for $50/mo with digital discount
  • Moto One 5G Ace and Moto G Power are both available for $35/mo.
  • Add Freedom Internet 150 to your existing mobile plan for only $55/mo. Available in Alberta and BC.
  • Unlimited talk & text starting at $99/year annual payment
  • Refer a friend and get a $25 service credit for each referral. Save up to $250 a year
  • Enjoy one free month of Visual Voicemail when you sign up in-store or online.

New deals:

  • Get unlimited Canada-wide data for just $5 with a 6 Hour Data Pass.
  • Save $20/mo. for six months with noSTRINGS Prepaid.

Ongoing deals:

  • Save $20/mo. for six months when you sign up for noSTRINGS Complete 95 or Complete 125 plans.
  • Save up to $15/mo. Sign up for new wireless service and save on your wireless plan for 24 months.
  • VIPs deserve our best plan. Get the VIP 20 plan for $80/mo. for up to 24 months.
  • Save money while traveling
  • Save $20/mo. off an eligible voice & data plan when you bring your own phone or buy a phone at a full price!
  • Get 15% off when you buy two or more regular priced cases, screen protectors, and/or chargers.
  • Get big savings on wireless plans, crazy fast internet speeds, and binge-worthy TV.
  • Big deals on maxTV Stream media boxes for a limited time.
  • Get up to $600 in-store credit toward a new wireless device and accessories when you trade in your old device.
  • Sign up for SaskTel Internet on a monthly plan and save 50% for three months + get Optimum In-home Wi-Fi for only $5/mo. for first three months
  • Sign up for maxTV stream & Internet to get big savings. Plus, get Optimum In-home Wi-Fi free for the first 12 months
  • Sign up for SaskTel Internet on a 2-year contract and get Optimum In-home Wi-Fi free for 12 months
  • Sign up for Crave with STARZ and get your first month free!
  • Switch to a 2-year Internet contract plan and save $10/mo. off the regular price
  • Sign up for SaskTel Internet on the infiNET 300 plan and get this special deal + get Optimum In-home Wi-Fi free for the first 12 months
  • Upgrade to the next fastest plan at no additional cost for one month
  • For every five maxTV Stream theme packs you add, you get $8 in savings
  • Sign up for Super Channel and get your first month free!
  • Sign up for maxTV and get 50% off the Filipino 5-pack for three months.
  • Get unlimited calling with our Anytime North America Long Distance plan—all for one low monthly price
  • Get our ten most popular calling features, including Call Display & Name Display, for just $10/mo. Add on Voice Mail for only $2/mo. more
  • Sign up for SaskTel homePHONE and get three months of Home Phone Service, Feature Package, and Anytime North America long distance for free
  • Sign up for Crave with STARZ get your first month free!
  • Get three months of Apple Fitness+ free when you buy an Apple Watch.
  • Sign up for noSTRINGS Prepaid Auto Top-ups and get a $20 bonus
  • Bring your Google Pixel and save $600

New deals:

  • Get up to $200 When you Switch to Eastlink
  • Get 10GB of rollover data for $55 month

Ongoing deals:

  • Get the Smartphone you Want for $0 Down with easyTab
  • Order the iPhone SE and iPhone 13 in Green today.
  • Add a Smart Home or Security plan and get up to a $150 bill credit
  • Refer a friend to Eastlink Mobile and you both get a $25 credit.
  • Change your mobile data plan anytime for free
  • Get a $50 welcome credit when you sign up for a new mobile data plan online.
  • Free Whole Home WiFi Perfected with all Bundles and Internet plans
  • Bring Your Own Device and Enjoy our Data Plans
  • Upgrade to a new Phone Earlier With easyUp
  • Save $59.95 when you DIY and save the installation fee
  • Add Mobile to your Bundle and save $15/month forever

Browse Eastlink cell phone plans 

New deals:

  • Samsung Galaxy A53 128GB available for $24.54/month for 24 months.
  • Google Pixel 6 128GB starting from $33.25/month for 24 months.

Ongoing deals:

  • Activate your first Fizz plan using the referral code of a friend, and you’ll each get a $25 referral bonus.
  • The brand-new Galaxy S22 Series is now available.
  • Combine two services and take your rewards to a whole new level
  • Samsung Galaxy S21FE 5G 128GB available for 39.54/month for 24 months
  • Any unused mobile data will be rolled over to the next month.

Browse Fizz cell phone plans 

New deals:

  • Get a $100 Bill Credit on popular Internet and TV bundles.
  • Get a $25/mo Unlimited plan with 25GB Fast LTE and save hundreds on Mobile when paired with Fibre+ Gig 1.5 Internet.
  • Get the new Moto G Power starting at only $10/mo in MyTab payments when you choose an Unlimited plan with 25BG Fast LTE.
  • $100 Bill Credit on Fibre+ 25 & Limited TV, Fibre+ 300 & Total TV and Fibre+ Gig & Total TV plans.
  • Browse the best deals on Internet and TV, including Fibre+ 500 Internet with WiFi 6 technology for only $79/mo.
  • Get the newest iPhone SE on a $25/mo Unlimited Plan with 25GB Fast LTE

Ongoing deals:

  • Get the new Samsung A53 5G on an Unlimited plan with 25GB Fast LTE from $25/mo.
  • Experience next-gen WiFi 6 technology with Fibre+ Internet 500, only $79/mo on a new 2-year ValuePlan.
  • Upgrade to Fibre+ Gig 1.5 Internet for exclusive savings on Mobile.
  • If you’re looking for a lower-level TV plan than Total TV, check out the Limited TV plan for $25/mo.
  • Rollover Data any time for just $10/GB and carry over unused data for up to 90 days

Browse Shaw cell phone plans

Ongoing deals:

  • Get an additional 5% of the value of every Top-Up in points when you sign up for Auto-Allowance or Allowance with your PC Financial Mastercard or PC Money
  • 20,000 PC Optimum points after two months of service
  • Get 1GB of bonus data every month when you sign up for an Automatic Top-Up option, eligible on plans that have data.

Browse cell phone plans

Ongoing deals:

  • Free $25 account bonus with the purchase of a $100 top-up plus get a free sim.
  • Free SIM o­ffer valid with the purchase of a $100 SpeakOut top-up
  • MaxWest Nitro 5C phone with $74.99 and $50 top-up voucher + FREE SIM
  • Data plans start at $35 for 2GB

Browse cell phone plans

Ongoing deals:

  • Get 5GB of bonus data on select plans (QC Only)
  • You can now buy Lucky Mobile SIM Cards at Dollarama!
  • Bring your own phone or buy one starting at $75
  • Get a cheap phone plan from $15/mo.
  • 500MB bonus with Automatic Top-Up on $24, 3.5GB bonus with Automatic Top-Up on $33, 11.5GB bonus with Automatic Top-Up on $43 plans for QC

Browse cell phone plans

Categories
Mobile Syrup

Telus Health expanding MyCare virtual services to Québec

Telus has announced that it’s expanding its Telus Health MyCare virtual counselling service to Québec.  Those with a Telus Health MyCare account in need of mental health counselling can speak to provincially-licensed bilingual counsellors remotely.

As part of the announcement, Telus revealed a study that found that 20 percent of the Québec population (1 in 5 people), will experience a mental illness during their lifetime. The Institut national de santé Publique du Québec claims that less than half of the people who experience mental illness in their life consult a professional.

“Now, more than ever, people need accessible, convenient mental health support to live their healthiest, best lives. We offer simple, direct access to caring mental health professionals. From daily challenges to more severe conditions, we help you take control of your mental wellbeing,” said Chris Engst, managing director of consumer health, Telus Health.

Telus also shared that half of Canadians are waiting up to one month for counselling services since the pandemic began. This was pulled from data from Canadian Institute for Health Information, which also states 1 in 10 waited more than four months.

Québec residents can now download the Telus Health MyCare app from the App Store or Google Play Store. Once installed, a free account can be made. This enables users to book an appointment with doctors, counsellors, and dietitians via video consultations. In Québec, appointments are scheduled either in French or English, depending on preference.

Once an account is made, a session can be booked for $120 plus tax. Telus states that all MyCare sessions are held by experienced counsellors. Each session is 50 minutes in length and most are covered by extended healthcare plans.

Telus also recently announced a health care initiative in Calgary to help the homeless. 

Source: Telus

Categories
Mobile Syrup

Telus and The Alex to provide healthcare to Calgary’s homeless

In partnership with the Alex Community Health Centre, Telus has announced the launch of its Health for Good mobile clinic to enhance the lives of the marginalized communities in Calgary.

The Alex Mobile Care Clinic is committed to ensuring that vulnerable Calgarians have access to immediate, high-quality, compassionate care.

The Alex Mobile Care Clinic is staffed with both a nurse practitioner and a peer support liaison, which deliver key services to marginalized communities.

Additionally, mobile addiction management allows easy access to addiction management and treatment services. The Mobile Clinic will serve as an expansion to The Alex’s existing Rapid Access Addictions Medicine Clinic and Mobile Addictions Outreach Initiative services. Other healthcare services include routine testing, contraception, womens’ health services, STI treatment, harm reduction services and mental health care and counselling.

“With decades of experience in mobile health care, The Alex knows that being in the right place at the right time is critical to meeting the needs of those who experience barriers to good health care. With a focus on addictions support, we are also able to utilize the skills and training of our medical teams, who understand the issues that contribute to addiction and are able to provide medically-assisted support along the continuum of recovery,” said Joy Bowen-Eyre the CEO of The Alex.

All Mobile Health Clinics offer space for consultations, assessments, and the equipment necessary to provide medical care and harm reduction and space for patient privacy.

Telus also recently announced a health initiative in Quebec to expand MyCare virtual services.

Source: Telus

Categories
Mobile Syrup

Here are the changes to Canadian mobile rate plans this week [April 7 – April 13]

With over 13 wireless providers in Canada, it can be difficult to keep track of the latest promotions and cell phone rate plan changes. 

MobileSyrup will compile the latest weekly rate plan deals every week. You can also check out our guide on plans across Canada to find the right plan for you.  You can compare from 47,842 options and 13 providers in Canada to find the best option.

It’s worth noting that rate plans are always subject to change and that we’ll do our best to keep this list updated as accurately as possible.

Canadian carrier rate plan changes this week

New deals:

  • Buy a new phone online and save $50, shop now.
  • Get three months of Apple TV+ when you buy an iPhone or iPad
  • Bonus crave mobile for 24 months with Ultimate 45 and 50. (QC)
  • Get three lines with 60 GB of shareable data for an average of $53.33/mo in QC and 75GB of shareable data for $58.33/mo. in MB & SK.
  • Get three lines with 75 GB of shareable data for an average of $68.33/mo. (Main regions)
  • Get 5GB of data for only $45/mo in QC, MB and SK and for $55/mo in main regions.
  • Switch your business to Canada’s best 5G network and get a credit of $180 per line in QC and $150 in other regions.

Ongoing deals:

  • Fibe Internet + Fibe TV app – Bonus Get a Bell Streamer, included with the Fibe TV app on a 6-month term (QC only)
  • Fibe TV app – Bonus Get a Bell Streamer, included with the Fibe TV app on a 6-month term (QC only)
  • Fibe Internet + Fibe TV app – Bonus Get Crave for 12 months with subscription + Get a Bell Streamer, included with the Fibe TV app on a 6-month term. (ON only)
  • Fibe 50 Internet + Fibe TV – BONUS Get Crave for 12 months with subscription (ON Only)
  • Online Exclusive – Get a $150 Visa* prepaid card with select TV and Internet bundles on a 2-year TV contract term. (ON only)
  • limited time offer – Get three months of Apple Fitness+ free when you buy an Apple Watch
  • Trade-in your old device and save. Get a credit of $700 when you trade-in your old phone.
  • Promo on 45, 50, 55 & 65 plan for new activations and upgrades only. (QC)
  • Get bonus Crave Mobile for 24 months with Unlimited Share Plans Ultimate 45 and Ultimate 50. (main regions)
  • Get three lines with unlimited data and no overages for an average of $43/mo in QC, $48/mo in MB & SK and $63/mo in main regions.
  • Get 25% off any Samsung Galaxy Watch4 series smartwatch
  • Get Crave Mobile for 24 months
  • Get 500MB bonus data/mo. with automatic monthly top-up options with the $30, $40, $45 & $55 prepaid plans
  • Pay even less per month with the Device Return Option.
  • Various phone accessories on sale
  • Trade in your device and get a minimum of $100 towards a new one.
  • Connect your other devices and enjoy unlimited data from $10/mo.
  • Pair Bell mobility with your Bell service and get 20GB of data for just $50/mo. in QC and for $65/mo. in ON.
  • Save $25/month for every team member you add to your account.
  • Get a bonus of 100MB data/mo with unlimited Canada-wide minutes for $25/mo with automatic monthly top-up options.
  • Save $15/mo. for every family member you add to your account.
  • Get up to 500 MB bonus data/mo. when you sign up for Automatic Monthly or Automatic Monthly/Low Balance Top-Up option on eligible plans.

Browse Bell cell phone plans

New deals:

  • Limited Time Offer – Add a line and get 10 GB for $45/mo for 17 months!
  • Give a phone a new life! Lower prices on ALL Certified Pre-owned phones. Get yours today starting at $0 down with Fido Payment Program on select plans.
  • Motorola Edge is part of spring event, get it now. Get the Motorola Edge for $0 down on approved credit, 0% interest and pay only $10/mo after bill credit (plus taxes) for 24 months with Fido Payment Program on select plans.
  • Spring cleaning clearance on the phones you want! Dropped prices on ENTIRE selection of Clearance phones. Stock is limited, so better act fast!
  • Trade-in. Trade up. Get a trade-in credit of $360! For a limited time only, trade-in an eligible iPhone 11 to get a new phone with Fido Payment Program and select plans.
  • Fido XTRA: Contest of the year – Each month, all year long, 10 Fido customers will win 1 YEAR of FREE Fido service. Enter daily on the Fido app.
  • Fido XTRA this week: Win a $500 eGift Card from Walmart! Only on the Fido app.

Ongoing deals:

  • Get iPhone 11, 11 Pro, 12, 12 Pro, 12 Pro Max, XR, SE (2020), iPhone 12 mini and TCL 20 Pro 5G on Clearance
  • Save up to $25 per month for 12 months on unlimited Home Internet 75u or 150u when you pair with a Mobile plan. (ON)
  • Apple iPad 7 is on clearance
  • Trade-in select devices and get a minimum credit of $100
  • Various smartphones on deals
  • One Month Free Service when you invite your friends and they join Fido.

Browse Fido cell phone plans

Ongoing deals:

  • The new generation of iPhone SE and iPhone 13 Pro in Alpine Green now available
  • Get 10 GB bonus per year in Canada with Basic 4GB, 6GB, 10GB , 15GB Canada plan & $10 GB Canada-Us plan
  • Access a host of movies, series and youth content with Club illico mobile included in our All-Inclusive Mobile plans
  • Various deals on smart phones
  • Don’t wait another second! Get 6GB for $45.
  • Monthly savings on various smart phones
  • Combine a Mobile plan to an Internet plan and get a $10 monthly discount.
  • Save big when you buy a new phone! It’s easy—bring in your old device and save up to $500
  • The new Vrai platform is offered for 3 months when you add it to your Mobile plan via the QUB app.
  • Vrai and Club Illico are offered for three months
  • Get 100 GB bonus per year with all-Inclusive 20GB, 40GB plan as well as 15 GB Canada – US without border plan
  • Take advantage of monthly discount with multiline $5 to $15 per line each month (depends of number of lines)
  • Sale on phone cables, chargers and audio accessories
  • HUAWEI FreeBuds 3 and the HUAWEI WATCH GT 2 on sale now
  • Take advantage of all the benefits of Helix internet starting from $50/mo.
  • Get a discount and save up to $15 per plan every month if you team up by four
  • Get extra 100GB per year, always at full speed
  • Helix unlimited 400 internet at $70/mo
  • Subscribe to the QUB musique Family plan at the exclusive rate of $9.99/month for 24 months

Browse Videotron cell phone plan

New deals:

  • Get the TCL 20 Pro for $10 /month on a Talk and Text plan. $550 savings!
  • Get 10GB of data for just $55 /month

Ongoing deals:

  • Get bonus 500MB data per month with Automatic Top-Up on all prepaid Base plans
  • For a limited time, when you refer your friend to Koodo, you can both take $25 off your bill.
  • Prepaid SIM cards are now $10 for a limited time

Browse Koodo cell phone plans 

New deals:

  • Get the Galaxy A53 for $0 down on approved credit, 0% interest for only $24.58/mo for 24 months with financing on Rogers Infinite plans. Plus, get an additional $100 credit when you activate or upgrade today.
  • Get the iPhone 13 128GB for only $36.17/mo for 24 months with financing and Upfront Edge when you return your device within two years
  • Get iPhone 12 mini 128GB for only $16/mo for 24 months, $0 down and 0% interest with Upfront Edge and financing with Rogers Infinite plans when you return your device in 2 years.
  • Get iPhone 13 128 GB for $0 down on approved credit, 0% interest and pay only $21.17/mo for 24 months when you trade in an iPhone 11.
  • Score the Samsung Galaxy S22 128GB for $0 down on approved credit, 0% interest for only $30/mo for 24 months with financing and Upfront Edge when you return your device within two years on Rogers Infinite plans.

Ongoing deals:

  • Get iPhone SE 64GB for $0 down on approved credit, 0% interest for only $24.80/mo for 24 months with financing on Rogers Infinite plans
  • Promotional data plan for individual plans on $45/mo 6GB plan, $50/mo 10GB plan and $55/mo 15GB plan.(QC)
  • Get the iPhone mini 12 256GB for only $7/mo or 24 months with financing and Upfront Edge when you return your device within two years
  • Save on your Rogers bill with Cash Back Rewards
  • Stay connected with family – add a line and save $15/mo in (MB,SK,QC) and $20/mo in main regions.
  • Activate or upgrade on a $75/mo or higher Rogers Infinite plan and get our most premium perks (QC) and $90 for main regions.
  • For a limited time only, get data plans starting from $40/mo for 3GB of non-shareable data with any phone on financing or when you bring your own phone. (QC)
  • Stay connected anywhere with the new mobile internet plan
  • Get the Pixel 6 Series for $0 down on approved credit
  • Get up to 3 months of Google One when you sign up through Rogers.
  • Promo on Talk text Unlimited Canada Wide minutes for $30 (was $35)
  • Sign up for Disney+ through Rogers and get six months on select Rogers Infinite plans
  • $50 referral credit for both after they activate

Browse Rogers cell phone plans

New deals:

  • Add Pik TV for only $10/mo with TELUS Internet. (AB & BC Only)
  • Get LivingWell Companion Go for $45/mo (main regions only)
  • Save $10 per month with the ultimate online protection. (main regions only)
  • Get $10 off any Mobile Klinik repair if you’re a TELUS customer. (main regions only)
  • Order TELUS Internet & get Apple AirPods Pro worth $329.(AB & BC Only)
  • Get TCL 20 Pro 5G for as low as $10 per month.
  • Act fast and get an extra 20GB (QC, SK and MB) and 15GB of data for $5 per month in main regions.
  • Save up to $470 on iPhone 13 family with Bring-It-Back.
  • Save the $50 connection fee when you shop Mobility online.
  • Up to $1,128 off the Samsung Galaxy S22 series with Bring-It-Back

Ongoing deals:

  • Get up to $200 in bill credits and Amazon Echo Show. (QC only)
  • Enter to win a $1,000 SAIL gift card and get everything you need for your next adventure thanks to TELUS Privilege.
  • Get one month on us, plus a FREE $400 TELUS prepaid Visa. (BC&AB)
  • Refer a friend to Telus and get a $50 bill credit
  • Get PureFibre Gigabit Internet, Optik TV and SmartHome Security from $122/mo. (BC &AB)
  • Save $840 when you bundle Optik TV and Internet on a two year term (BC & AB)
  • Get a FREE 55″ Samsung 4K HDR Smart TV (BC &AB)
  • Telus PureFibre Gig Internet now with Wi‑Fi 6 – from $89/mo. (BC &AB)
  • Bundle your services and get up to $40 off each month (QC)
  • Get a $300 bill credit when you sign up for any pro-monitored plan online (ON)
  • Shop plans and save up to $720 per year with Telus Family Discount
  • Bundle a new Apple Watch with TELUS Health Companion from $54/month.
  • Save big on the flashiest phones with Bring‑It‑Back
  • Get a bonus 500MB of data when you sign-up for Auto Top-up on $30, $40, $45 & $55 prepaid talk, text & data plans
  • Get a bonus 100MB of data when you sign-up for Auto Top-up on a $25 prepaid talk & text plan

Browse Telus cell phone plan

New deals:

  • Great deals on certified pre-owned iPhone 8 and Samsung Galaxy S9.

Ongoing deals:

  • Reward – Welcome Present Get 5 points.
  • Earn up to 20 points per month by helping the Public Mobile community online.
  • Earn 10 points for every 12 months you stay
  • Earn 1 point for every month a friend you refer stays
  • For every dollar you spend, you’ll make 5% of it back in points.
  • Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone.
  • 2.5 GB Data at 3G speed +BONUS 500MB with AutoPay for $35/mo
  • Chat more with free international calling
  • Connect more with 2GB of free data
  • 500MB bonus with Autopay on all Talk, Text & Data plans except the $15 plan which comes with 250MB bonus (all regions)

Browse Public Mobile cell phone plans

New deals:

  • Chatr Refer a Friend Program – Get up to $150 in credits over ten months to use towards your top-up.

Ongoing deals:

  • Exclusive Quebec offer – Affordable nationwide plans with no term contracts, no credit checks and no commitment.
  • Exclusive Quebec offer – Get 5GB of bonus data on plans $35+ on your second-anniversary date.
  • 500MB bonus with Autopay on all Talk, Text & Data plans
  • 250MB bonus with Autopay on Talk & Text $15 Plan

Browse Chatr cell phone plans

New deals:

  • Shop online and get $50 waived connection service fee.
  • Get a $100 bill credit when you purchase the Samsung Galaxy A53 5G online.
  • Get 250MB Bonus Data with unlimited province wide $22 and $29 plan, & unlimited Canada wide $24 Prepaid plan.
  • Get 500MB Bonus Data with unlimited province wide $31, $35, $40, $44, $51 and $56 Prepaid plans.
  • 500MB Bonus Data on the $28 Prepaid plan with PPU OR 100MB Bonus Data on the $15 prepaid plan with PPU with AutoPay option.
  • iPHONE PLUS MEMBER BENEFITS. Get iPhone SE for only $24.80/mo. with Sweet Pay.
  • Internet + TV from $55/mo. Plus get a $50 Visa Prepaid Card.
  • Get Bonus 500MB data with unlimited Canada wide $31, $33, $37, $42, $46, $53 & $58 prepaid plans.

Ongoing deals:

  • Value-packed mobile plans and home internet. NOW $61/Mo when you bring your own phone + GET A $50 VISA PREPAID CARD
  • 6GB for $39/mo. when you bring your own phone.
  • Get 1GB of bonus data for five months
  • Unlimited Internet starting from $39/mo. Plus, get a $50 Visa Prepaid Card.
  • Hot phones starting from $0 down, 0% APR
  • Refer a Friend to get $50 in bill credits each when they join the Virgin Plus party.
  • Get the HeadRush IPX6 wireless, 40W, water-resistant speaker with a customizable light show
  • Crave is available as an add-on for TV for only $20/mo. hook up today and get two months free
  • Get TV starting from $25/mo.
  • get a Google Chromecast when you hook up with TV on a 6-month term
  • Get up to $700 off a hot new device when you trade in your old one.

Browse Virgin Plus cell phone plans

New deals:

  • Add a line and get 6GB of data for only $30/mo. Price includes a $5/mo. discount for 24 months and Digital Discount. New Postpaid activations only.
  • Get 1.5GB of data for only $19/mo. Price includes a $5/mo. discount for 12 months and Digital Discount. New Prepaid activations only.
  • Get the new Galaxy A53 5G with Big Gig Unlimited data plans starting at $50/month.
  • Samsung Galaxy A13 included for $50/mo. 9GB FAST LTE DATA. Price includes Digital Discount. 2-year term required.
  • Samsung Galaxy A03s included for $40/mo. 6GB FAST LTE DATA. Price includes Digital Discount. 2-year term required.
  • Samsung Galaxy S20 FE included for $60/mo. 9GB FAST LTE DATA. Price includes TradeUp credit1 and Digital Discount. 2-year term required.
  • Brining your own phone offers (Limited Time) 15GB for $40/mo, 18GB for $45/mo, 25GB for $50/mo, 30GB for $65/mo and 50GB (Canada/U.S.) for $80/mo.
  • Samsung Galaxy S21 FE 5G for $20/mo. With TradeUp on a $50/mo. plan with 15GB of data. After Digital Discount. 2-year term required.
  • $5/mo. digital discount on the $35 & $40 on Bring your own phone plans.

Ongoing deals:

  • Get iPhone 13 pro in Alpine green and iPhone SE with Big Gig Unlimited data plans starting at $50/mo
  • iPhone 11 is available for $50/mo. 6GB FAST LTE DATA
  • iPhone 13 is available for $20/mo. with TradeUp on a $50/mo. plan with 15GB of data.
  • Bring Your Own Phone and get $5 off for 24 months on select plans.
  • BYOD Big Gig Unlimited plans Limited time offer : Get 15GB data for $50/mo. and 18GB for $55/mo.
  • Activate an eligible Samsung phone on a $40+/mo. plan and get a Galaxy Tab A7 Lite with 4GB Fast LTE Data for $0/mo. for six months.
  • Unlimited 15GB Fast LTE for $50/mo with digital discount
  • Moto One 5G Ace and Moto G Power are both available for $35/mo.
  • Add Freedom Internet 150 to your existing mobile plan for only $55/mo. Available in Alberta and BC.
  • Unlimited talk & text starting at $99/year annual payment
  • Refer a friend and get a $25 service credit for each referral. Save up to $250 a year
  • Enjoy one free month of Visual Voicemail when you sign up in-store or online. 

New deals:

  • Save $20/mo. for six months when you sign up for noSTRINGS Complete 95 or Complete 125 plans.
  • Save up to $15/mo. Sign up for new wireless service and save on your wireless plan for 24 months.
  • Galaxy Watch4 Series. Purchase an eligible Samsung device and receive 20% off a Samsung Watch
  • VIPs deserve our best plan. Get the VIP 20 plan for $80/mo. for up to 24 months.

Ongoing deals:

  • Save money while traveling
  • Save $20/mo. off an eligible voice & data plan when you bring your own phone or buy a phone at a full price!
  • Get 15% off when you buy two or more regular priced cases, screen protectors, and/or chargers.
  • Get big savings on wireless plans, crazy fast internet speeds, and binge-worthy TV.
  • Big deals on maxTV Stream media boxes for a limited time.
  • Get up to $600 in-store credit toward a new wireless device and accessories when you trade in your old device.
  • Sign up for SaskTel Internet on a monthly plan and save 50% for three months + get Optimum In-home Wi-Fi for only $5/mo. for first three months
  • Sign up for maxTV stream & Internet to get big savings. Plus, get Optimum In-home Wi-Fi free for the first 12 months
  • Sign up for SaskTel Internet on a 2-year contract and get Optimum In-home Wi-Fi free for 12 months
  • Sign up for Crave with STARZ and get your first month free!
  • Switch to a 2-year Internet contract plan and save $10/mo. off the regular price
  • Sign up for SaskTel Internet on the infiNET 300 plan and get this special deal + get Optimum In-home Wi-Fi free for the first 12 months
  • Upgrade to the next fastest plan at no additional cost for one month
  • For every five maxTV Stream theme packs you add, you get $8 in savings
  • Sign up for Super Channel and get your first month free!
  • Sign up for maxTV and get 50% off the Filipino 5-pack for three months.
  • Get unlimited calling with our Anytime North America Long Distance plan—all for one low monthly price
  • Get our ten most popular calling features, including Call Display & Name Display, for just $10/mo. Add on Voice Mail for only $2/mo. more
  • Sign up for SaskTel homePHONE and get three months of Home Phone Service, Feature Package, and Anytime North America long distance for free
  • Sign up for Crave with STARZ get your first month free!
  • Get three months of Apple Fitness+ free when you buy an Apple Watch.
  • Sign up for noSTRINGS Prepaid Auto Top-ups and get a $20 bonus
  • Bring your Google Pixel and save $600

New deals:

  • Switch to Eastlink in-store and get up to $600 in welcome credits. Deal available in-store only from April 8th – 10th.

Ongoing deals:

  • Get the Smartphone you Want for $0 Down with easyTab
  • Order the iPhone SE and iPhone 13 in Green today.
  • Add a Smart Home or Security plan and get up to a $150 bill credit
  • Get 12GB of rollover data for $50 month
  • Refer a friend to Eastlink Mobile and you both get a $25 credit.
  • Change your mobile data plan anytime for free
  • Get a $50 welcome credit when you sign up for a new mobile data plan online.
  • Free Whole Home WiFi Perfected with all Bundles and Internet plans
  • Bring Your Own Device and Enjoy our Data Plans
  • Upgrade to a new Phone Earlier With easyUp
  • Save $59.95 when you DIY and save the installation fee
  • Add Mobile to your Bundle and save $15/month forever

Browse Eastlink cell phone plans 

New deals:

  • Google Pixel 6 128GB starting from $29.08/month for 24 months.
  • Activate your first Fizz plan using the referral code of a friend and you’ll each get a $25 referral bonus.

Ongoing deals:

  • The brand-new Galaxy S22 Series is now available.
  • Combine two services and take your rewards to a whole new level
  • Samsung Galaxy S21FE 5G 128GB available for 39.54/month for 24 months
  • Any unused mobile data will be rolled over to the next month.

Browse Fizz cell phone plans 

New deals:

  • Get the new Samsung A53 5G on an Unlimited plan with 25GB Fast LTE from $25/mo.

Ongoing deals:

  • Special Offer – Bundle Fibre+ 500 Internet & Total TV for $129/mo
  • Experience next-gen WiFi 6 technology with Fibre+ Internet 500, only $79/mo on a new 2-year ValuePlan.
  • Bill Credit on Fibre+ Internet, Fibre+ Internet & Mobile and Fibre+ Internet & TV plans.
  • Get the newest iPhone SE and iPhone 13 in green on a $25/mo Unlimited Plan with 25GB Fast LTE
  • Upgrade to Fibre+ Gig 1.5 Internet for exclusive savings on Mobile.
  • If you’re looking for a lower-level TV plan than Total TV, check out the Limited TV plan for $25/mo.
  • Rollover Data any time for just $10/GB and carry over unused data for up to 90 days

Browse Shaw cell phone plans

Ongoing deals:

  • Get an additional 5% of the value of every Top-Up in points when you sign up for Auto-Allowance or Allowance with your PC Financial Mastercard or PC Money
  • 20,000 PC Optimum points after two months of service
  • Get 1GB of bonus data every month when you sign up for an Automatic Top-Up option, eligible on plans that have data.

Browse cell phone plans

Ongoing deals:

  • Free $25 account bonus with the purchase of a $100 top-up plus get a free sim.
  • Free SIM o­ffer valid with the purchase of a $100 SpeakOut top-up
  • MaxWest Nitro 5C phone with $74.99 and $50 top-up voucher + FREE SIM
  • Data plans start at $35 for 2GB

Browse cell phone plans

New deals:

  • Sign up for a cheap phone plan today and get one month of free service + Get 3 GB/mo of bonus data for 6 months with select plans. Offer ends April 4, 2022 (Main Province Only)
  • Sign up for a cheap phone plan today and get one month of free service + Get 3 GB/mo of bonus data for 6 months with select plans. Plus, get 5GB of bonus data with select plans. Offer ends April 4, 2022. (QC Only)
  • Get 5GB of bonus data on select plans (QC Only)

Ongoing deals:

  • You can now buy Lucky Mobile SIM Cards at Dollarama!
  • Bring your own phone or buy one starting at $75
  • Get a cheap phone plan from $15/mo.
  • 500MB bonus with Automatic Top-Up on $24, 3.5GB bonus with Automatic Top-Up on $33, 11.5GB bonus with Automatic Top-Up on $43 plans for QC

Browse cell phone plans

Categories
Mobile Syrup

Telecom complaints decreased over the past year, the CCTS reports

Telecom complaints are down 26 percent, according to a recent report from the Commission for Complaints for Telecom-Television Services (CCTS).

The report examines complaints received between August 1st, 2021 and January 31st, 2022, and compares them to the last mid-year report.

The CCTS accepted 6,682 complaints on 14 providers, with a 88 percent resolve rate.

The recent report shows complaints decreased by 26 percent, a change from the last report, which reported an increase.

Bell accounts for 17.7 percent of all complaints, Rogers 15 percent, Fido 11.3 percent, Telus 8 percent and Virgin Plus 7.6 percent.

Bell has the largest decrease, with 36 percent fewer complaints than the year prior. Fido follows with 20 percent. Rogers and Telus reported close declines, with 16.5 percent and 16.9 percent, respectively. Virgin Plus saw nearly 10 percent fewer complaints.

The Wireless Code

Wireless complaints represented almost half of all complaints the CCTS accepted, with ‘disclosure issues’ in the lead. Conflicts with contracts and agreements were the most complained about aspects.

The CCTS found 24 breaches of the wireless code, down from the 28 reported last year.

9 of these breaches stem from providers failing to give customers reasonable notification and relevant information before disconnecting services.

4 of the breaches were because the service provider didn’t supply the customer with a paper or electronic copy of the contract listing all relevant information to the wireless code.

3 of the breaches are related to ‘critical information summary’ where providers must give customers a document containing the most essential parts of the contract.

“We continue to observe problems with service providers failing to disclose important information to their customers when signing up for a new phone, internet or TV service,” CCTS Commissioner and CEO Howard Maker said. “This can lead to complaints if bills or services don’t meet the customer’s expectation.”

Source: CCTS

Categories
Mobile Syrup

Eligible low-income families and seniors can soon access internet for $20/month

The Government of Canada is partnering with 14 internet service providers (ISPs) to bring $20 a month internet to low-income families and seniors.

The partnership is through the government’s Connecting Families initiative. According to the government’s website, ISPs participate in the program “voluntarily and without and without government subsidy.”

Access Communications, Bell, CCAP, Cogeco, Hay Communications, Mornington, Novus, Rogers, SaskTel, Shaw, Tbaytel, Telus, Vidéotron, and Westman Communications are participating in the program.

“Many low-income Canadians are still facing barriers that prevent their full participation in the economy,” François-Philippe Champagne, Minister of Innovation, Science and Industry, said.

“By working closely with internet service providers across the country, we are increasing accessibility and providing all Canadians with affordable and reliable internet.”

This announcement is the second phase of the Connecting Families initiative.

Families receiving the Canada Child Benefit and Guaranteed Income Supplement are eligible for the program. The program includes 50Mbps download speeds and 200GB of data usage each month. If 50Mbps is not available, it will consist of the fastest download speed in the region.

The first version of the plan, Connecting Families 1.0, which offered a $10 internet plan, is still available.

Eligible families should keep an eye on their mailboxes. They’ll receive a letter from the government with an access code needed to sign up for the program.

The offering is part of the government’s plan to ensure 98 percent of Canadians have high-speed internet access by 2026. The government has also made significant investments in the Universal Broadband Fund (UBF) to achieve this goal. A map of all UBF funded projects can be viewed here.

Image credit: Shutterstock

Source: Innovation, Science and Economic Development Canada

Categories
Mobile Syrup

Telus and Vector Institute launch system to reduce climate impact of data centres

Telecom giant Telus has launched a new climate initiative with the AI-focused organization Vector Institute.

The Energy Optimization System (EOS) will help reduce operational costs and electricity use in data centres and other commercial buildings by focusing on energy-efficient temperature control.

The open source algorithm used in the system will also consider the current weather forecast to determine when it will use cooling or heating.

“We wanted to find the most efficient opportunity for temperature control in data centres, one that considered both the environmental and economic costs, while also providing the best service for our customers,” Jaime Tatis, vice-president of data strategy and enablement at Telus, said.

Telus uses 40 percent of the energy consumed across its network towards cooling telecom equipment, which is critical to maintaining network performance.

Using this technology to optimize heating, ventilation, and air conditioning (HVAC) systems makes it possible to save energy, reducing the environmental impact. Testing of the system showed annual electricity consumption in a small data centre decreased by almost 12 percent.

“This is a brilliant example of how, together, our expertise in research and engineering can create value and make it easier to deploy leading AI research outcomes,” Deval Pandya, director of AI engineering at Vector, said.

Telus is one of Vector Institute’s founding sponsors.

Image credit: Shutterstock

Source: Telus