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Mobile Syrup

Uber shares key Canadian statistics on its 10th anniversary in the country

Uber launched in Canada exactly years ago today on March 15th, 2012 (Uber Eats came later in 2015). Since then, the service has become a staple in the transit and food delivery, along with providing Canadians an additional way to earn income.

To mark the occasion, the company, which was co-founded by Calgarian entrepreneur Garrett Camp, released statistics to show the impact it has had on Canadians nationwide. Its services are available in over 140 municipalities in the nation, spanning nine provinces.

Uber is easy to use and because of this, over the past ten years, over 17 million people have used the service to go somewhere or to have food delivered. About 500 million uber trips have been recorded and over 300 million food orders have been delivered since the service launched, recording over 5.5 billion kilometres in the total area covered.

Over 600,000 Canadians have worked hard behind the wheel and have earned a total of $7.8 billion since 2012.

“There are over 100,000 active drivers and delivery people on the road across the country” this year alone, says Uber in its blog post. “In a normal year, we estimate that Uber saves riders over 13 million hours a year. That’s the equivalent of driving from Halifax to Vancouver over 230,000 times.”

That is not to say that the past ten years have been easy for Uber. The industry it once had a monopoly over is now full of competition, leaving the company unprofitable — so much so that Uber lost more than $27 billion in the last five years alone, according to a Toronto Star report.

Rapidly increasing gas costs are proving to be heavy for drivers, and riders alike, who are now having to pay a higher cost for the same distance covered. Also, every price increase that Uber has attempted has been met with harsh pushback and criticisms from the app users.

Uber’s high scale also contributes to higher traffic levels in busy cities, resulting in more traffic congestions along with leaving a higher carbon footprint.

The company says that its focus for the next decade is on sustainability. The company has partnered with non-profit organization Plug’n Drive to support its drivers in making the switch to electric vehicles. This comes soon after the company committed to operating a zero-emission platform globally by 2040. In Canadian cities like Montreal and Vancouver, the company aims to achieve the same goal by 2030, alleviating some of the issues that have tainted the ride service’s image in recent years.

Image credit: Uber

Source: Uber

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Mobile Syrup

Uber adding temporary fuel surcharge to rides and Uber Eats deliveries

Uber will add a temporary fuel surcharge to rides and Uber Eats deliveries starting on March 16th to “support drivers and delivery people.”

In a blog post, Uber explained that it would add a $0.50 surcharge on every ride. For Uber Eats, the company will adjust consumers fees to “cover the equivalent of a $0.35 surcharge on every delivery.”

Uber says all of that money will go directly to drivers and delivery people.

Drivers will see the surcharge amounts listed as ‘Temporary Fuel Surcharge’ on their earning statements, while Uber Eats delivery people will see the surcharge lists as ‘Temporary UberEats Fuel Surcharge’ on earnings statements.

Moreover, Uber stressed that the surcharge is temporary and “designed to try and keep earnings consistent during this difficult moment.” The company says it plans to listen to feedback over the coming weeks and continue reviewing gas prices to determine if it needs to make additional changes.

The company also directed drivers to a Natural Resources Canada webpage with tips on how to reduce vehicle fuel consumption.

Uber took an opportunity to reiterate its plans to encourage drivers to switch to electric vehicles as well, including commitments to switch to a zero-emission platform by 2040, partnerships with Plug’n Drive to teach drivers about EV ownership, and Uber’s Green Future Program that can help EV drivers earn more.

You can learn more about Uber’s fuel surcharge here.

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Mobile Syrup

Dear one star Uber riders, you can now see how your rating is calculated

Ever wonder why you got a specific rating from your Uber driver? A new update might help you figure out why.

The rideshare app now allows all riders to see how their rating is calculated through its new privacy center. Riders can see how many drivers gave them one-star ratings, five-star ratings, and everything in between.

Here’s how to access it:

  • Open the settings menu, go to privacy, and tap privacy center.
  • Swipe to the right and tap on the tile that says, ‘would you like to see a summary of how you use Uber.’
  • Go down to the “browse your data” section and tap the tile that says ‘view my ratings’ to access the breakdown.

Image credit: Uber

Uber reports riders in Ottawa, Toronto, Montreal, London, and Hamilton have the lowest average rating and points to tips on its blog that can help riders boast that one star to five.

Riders should be ready for their driver’s arrival to not waste time. Back seat passengers should also buckle up, as studies show doing so lowers the risk of drivers getting injured in a crash.

Riders should never leave a mess for drivers to clean up or leave any belongings behind when getting ready to go. Also, avoid slamming the door. Uber says it’s one of the main reasons why drivers deduct stars.

Source: Uber

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Mobile Syrup

Uber Canada enters deal with UFCW to provide drivers and couriers with dispute representation

In a historic agreement, 10,000 delivery people and drivers working for Uber Canada now have access to representation from United Food and Commercial Workers (UFCW) Canada.

The largest private-sector union in the food industry will represent workers facing disputes with Uber if requested. Charges are covered by Uber and UFCW.

UFCW also represents employees from Maple Leaf Foods Inc. and Loblaw’s various companies.

“Over the past three years, we have worked with and advocated for thousands of drivers across the country regarding their rights, health, and safety,” Paul Meinema, president of UFCW Canada, said in a statement.

“Labour and gig-based companies like Uber have a shared responsibility in addressing these concerns and we are committed through this new agreement with Uber to make it happen for drivers and delivery people.”

While the two organizations will meet regularly to discuss health, safety, and other issues, this agreement does not mean workers are unionized.

Both groups said they’ll work together to ask provincial governments to create benefits and choices for workers in the gig economy.

Source: Uber

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Mobile Syrup

Uber Apple Watch app no longer supports hailing rides

Ride-hailing company Uber killed the ability to order a ride with its Apple Watch app — now when you try to book an Uber using the Apple Watch, it surfaces a grammatically-challenged message saying the company no longer supports the app.

First spotted by Apple Insider, the change severely restricts the already limited capabilities of Uber’s Apple Watch app. Aside from hailing rides, the app also lets users receive notifications for when a driver arrived at their location. It’s not immediately clear if the Uber Apple Watch app will continue to offer that functionality, or if this is a death knell for the app as a whole. The Apple Watch Uber app remains available in the App Store as of publication.

Screenshot credit: Apple Insider

You can read the full Uber message below:

“Please switch to the Uber mobile app
“We no longer supporting [sic] the Apple Watch app. Sorry for the inconvenience 😥”

It’s also unclear why Uber suddenly abandoned the Apple Watch app. Engadget suggested the grammar issues in the message indicate that the change happened with haste, but that still leaves questions about the reason. If Uber decided to pull support because no one was using it, the company probably could have taken the time to put out a better message to the few users that remain. Perhaps there was some other issue that lead to the hasty change.

Regardless, if you were a fan of ordering Ubers with your Apple Watch, you’re out of luck now. Instead, you’ll need to book rides with the iPhone app or use a competing service that still supports ordering rides from your wrist.

Engadget also pointed out that Uber killed its WearOS app back in 2019.

Source: Apple Insider, Engadget

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Mobile Syrup

Uber customers can now earn Aeroplan points

Aeroplan members in Canada can now link their accounts with Uber Eats and Uber rides to earn extra points.

One point will be earned for every dollar spent on Uber Eats on orders more than $25. One point will also be added for every dollar spent on Uber rides associated with the airport in Canada and the U.S. Customers can earn two Aeroplan points for every dollar spent on premium airport rides.

As an added bonus, every time an Aeroplan member takes 10 rides with the ridesharing service, they’ll be awarded a $20 flight credit with Air Canada.

New Uber users will earn even more. Their first order on Uber Eats will see them earning an earning 1,000 Aeroplan points on their first order. Their first ride will also earn 1,000 points.

This announcement is an extension of the companies’ previous work. Aeroplan credit card users received a free membership to Uber Pass. This gave them free delivery on food and grocery orders, discounts on rides, and other benefits.

Here’s how to link the two accounts:

1. Open the menu section on the Uber or Uber Eats app
2. Click settings and select Aeroplan under the rewards section. Click lick account and log in with your Aeroplan details.

Uber is available on iOS and Android.

Image credit: ShutterStock

Source: Aeroplan

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Mobile Syrup

Indigo and Uber enter partnership to offer same-day delivery 

Calling all book lovers.

You can now get all the new reads, gifts, and your favourite Indigo items delivered to your front door through the book giant’s new partnership with Uber.

Indigo is the first retailer of its kind on the app, joining deliveries of prescriptions, alcohol, and groceries.

A joint statement from the two companies says orders can be completed in as little as 90 minutes. There are over 70 Indigo locations across Ontario, Alberta, British Columbia, and Quebec.

“This partnership is an example of our commitment to continue to innovate and build new partnerships so that Canadians can get anything more easily and faster than before,” Lola Kassim, head of delivery at Uber, said in a press release.

Ready to start shopping? Here’s how you can order:

Step 1: Open the Uber or Uber Eats app and go to the grocery tab, or open the Cornershop by Uber app.

Step 2: Select Indigo and browse to your heart’s content.

Step 3: Add all your favourites to your cart and check out.

Uber Eats’ app is available on iOS and Android.

Image credit: Stuttershock

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Mobile Syrup

Uber Canada is giving out discounted rides on election day

Uber Canada is offering Canadians discounted rides to and from the polling station on election day.

Using the code “VOTE2021”, folks can get up to 50 percent off — to a maximum of $5 per ride — on any two Uber rides taken on September 20th, 2021.

Ideally, the two discounted rides should be transporting you to and from your assigned polling station.

According to the fine print, the offer is available specifically between 7:30am ET and 10pm ET.

In its press release, Uber also shouts out Elections Canada for their efforts organizing the country’s upcoming 44th federal election.

In April 2021, Uber Canada paired up with the government — specifically Health Canada and the Public Health Agency of Canada — to display information and resources about COVID-19 vaccines on the ridesharing app.

Speaking of the election, one of the Conservative Party of Canada’s campaign promises is to introduce a new tax-free Employee Savings Account that gig economy companies — like Uber, for example — must contribute to, in order to provide more financial security for its precariously employed workers.

Source: Uber Canada