Tim Hortons still refuses to pay for $10,000 lots deemed “technical errors”

Last week, Tim Hortons raised the frustration of its customers due to a serious error with its “roll down the rim” cups as false prizes were advertised, including $10,000 prizes.

Several customers were scorned after winning $10,000 from American Express, but after screaming with joy, they were outraged when they suddenly saw a blank screen and after a few seconds, the $10,000 had become… a free entry!

This is notably the case of Quebecers, including a few Beaucerons, reported COOL FM, but also throughout Canada, including a well-publicized case in New Brunswick, reported by L’Acadie Nouvelle.

Obviously, to make up for it, Tim Hortons sent a message to some people indicating that a “technical error” had occurred and that this explained the misunderstanding.

A $10,000 misunderstanding is enough to make you frustrated!

Some of the customers affected by the mispricing found it unacceptable that Tim Hortons did not take responsibility for their mistake… the $50 gift card as compensation did not make anyone happy.

One customer, who won the fake $10,000, even walked into a Tim Hortons and had the manager confirm that he had really won, and even congratulated him!

Customers could also sue Tim Hortons for this mistake…

https://twitter.com/TopTierGR/status/1633250461393231872

Where does Tim Hortons go from here?