With the summer travel season upon us, Toronto Pearson International Airport is working hard to improve customer service as travelers move through the busy hub.
Initiatives include a new logo, website and a whole host of new and improved services at the airport itself.
"We believe with 32 million passengers coming in and out of the airport we are the first and last impressions for this region and so we want to make sure we’re showcasing the great events and cultural activities going on in the city," said Pamela Griffith-Jones, with the Greater Toronto Airports Authority.
The new website, torontopearson.com, is designed to help customers find information more easily. Once at the airport, travelers can take advantage of customer service representatives who have undergone extensive training – and even taken part in scavenger hunts – to ensure they know the region inside and out.
By popular request, the airport is also adding more charging stations for cell phones and laptops, in addition to the free wi-fi already being offered.
To help draw attention to some of the many summer festivals and events taking place in the city, the airport will feature various activities, installations and entertainment, including a Honda Indy car on display and artwork by Bruce Mau that will be part of Luminato art festival later this month.